Part Time Teller

PNC•Aberdeen, MD

1d•Onsite

About The Position

At PNC, the people are the greatest differentiator and competitive advantage. The company is united in delivering the best experience for customers and fosters an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This Part Time Teller position is within PNC's Retail Branch organization, based in Aberdeen, Maryland. PNC operates as an in-office company, promoting a collaborative and supportive environment. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. PNC does not offer sponsorship for employment visas or participate in STEM OPT for this role. The role involves delivering a unique customer experience focused on improving financial wellbeing and fostering loyalty, while increasing customer engagement. Responsibilities include processing various customer interactions, educating customers on financial alternatives, identifying banking opportunities, and making appropriate referrals to branch staff. The teller will also perform lobby engagement activities, educate customers on managing financial transactions using technology, and apply product and procedural knowledge to resolve customer problems. Adherence to all policies and procedures, demonstrating sound judgment, and ensuring efficient and accurate daily operations are also key aspects. PNC employees are expected to be customer-focused, understanding customer needs to create customized solutions, and adept at managing risk in line with PNC's Enterprise Risk Management Framework.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
Prior experience is not required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
No Degree
No Required Certification(s)
No Required License(s)

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee life insurance
401(k) with PNC match
pension and stock purchase plans
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
parental leave
up to 11 paid holidays each year
7 occasional absence days each year, unless otherwise required by law
vacation time based on hours worked (including overtime) in the current calendar year to be used after 90 days of service