Part Time Teller

Merchants Bank•Winona, MN

16h•Onsite

About The Position

Merchants Bank, Goodview, is seeking a part-time Teller to join our team. This position will be 20-25 hours/week including a Saturday mornings rotation. The hours of availability for this role are Monday-Friday 7:15-5:45 and Saturday 7:45-12:15. This position will be primarily at the Goodview branch but can work at any of the Winona locations. We are looking for someone that is friendly, outgoing, a quick learner, and team player. Duties include providing excellent customer service, cross selling products and services, and processing all types of banking transactions. This position is considered one of our most critical front-line customer contact positions, as our customers have direct contact with tellers for many of their banking transactions. Tellers serve as a primary point of contact for customers, assisting them with various financial transactions. Tellers are responsible for all cash-related transactions, in addition to transactions involving paper documents. Tellers are responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. Tellers also play an important role in fraud prevention. Tellers play a vital role in providing exceptional customer experiences. For many customers, tellers are their primary contact with the bank. Customer service is measured by the degree to which the teller provides excellent service to customers and maintains relationships with co-workers to ensure a more positive working atmosphere.

Requirements

Strong computer system proficiency.
Attention to detail.
Ability to multitask and prioritize.
Above-average ability or aptitude in the areas of reasoning and intelligence.
Basic math skills (addition, subtraction, multiplication, and division).
Ability to maintain concentration and focus on customer service in an environment where there is considerable noise from microphones and teller machines.
Ability to interact with others effectively.
Ability to follow established guidelines and procedures.

Nice To Haves

1 year of cash handling and/or customer service experience.
Knowledge of general bank products and services.

Responsibilities

Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not).
Be efficient and accurate when processing customer transactions, as outlined in current policies and procedures.
Provide excellent customer service by greeting customers and seeking to understand their needs.
Resolve customer issues and concerns promptly and effectively; escalate when needed.
Be proficient and be able to assist customers on banking systems and anything else the customer may need assistance with.
Stay calm, professional and focused under pressure.
Build strong relationships with customers to understand their financial goals and identify opportunities to meet their needs.
Foster long-term customer loyalty through ongoing relationship management and exceptional service.
Build strong internal relationships with immediate coworkers as well as Merchants Bank employees in all shared services areas.
Collaborate with other team members to achieve branch sales goals and contribute to overall business growth.
Respond to all customers inquires and forward any appropriate requests to other departments.
Promote bank products by answering inquires; inform customers of new services and product promotions.
Maintain basic knowledge of the bank's products, services, and promotions.
Educate customers on the features, benefits, and terms of various banking products to help them make informed decisions.
Complete all required compliance training and certifications on time to maintain a comprehensive understanding of compliance requirements.
Collect Privacy Codes/Security word as well as update email addresses and contact numbers.
Process transactions efficiently and accurately, ensuring compliance with internal policies, procedures, controls, and banking regulations.
Follow all bank policies, procedures, and regulatory guidelines to ensure compliance and mitigate risk.
Adhere to security and fraud prevention measures to safeguard customer information and bank assets.
Disseminate information regarding legal and fraud issues, to protect customers and retailers against fraud.
Accurately submit customer workflow/task requests as required in the appropriate systems.
Comply with any and all audit regulations concerning the security of your work area and branch location.
When working in the Teller area, process financial transactions including receiving deposits and loan payments, cashing checks, issuing withdrawals, recording night deposits, selling cashier's checks and money orders as well as answering customer questions.
Maintain a balanced cash drawer and maintain an accurate supply of cash and coin.
Organize time to complete duties without sacrificing service to customers.
Maintain a neat and organized work area.
Performs all other duties, as assigned, to increase performance of Merchants.
Accept request to cross-train for additional duties.
Collaborate with other team members to ensure branch operations run smoothly and efficiently.
Respond to supervisory guidance and direction, ask good questions, listen and do the appropriate detective work to either help yourself or our customers.
Participate in community activities to actively promote the bank.
Contribute to a positive working environment through words and actions.
Avoid personal phone calls, text messages, and non-business related emails (internal and external), and internet usage (unless in an urgent situation).
Regular and dependable on-time attendance is an essential function of the job.