Part Time Teller

Two Rivers Careers•Burlington, IA

11h•Onsite

About The Position

The Teller is responsible for providing exceptional customer service while accurately and efficiently processing a variety of financial transactions. This role serves as the first point of contact for customers, ensuring a positive banking experience and adherence to all regulatory and security requirements.

Requirements

High School Diploma or Equivalent Preferred
Cash handling Experience
Customer Service Experience
General PC and peripherals
Exceptional customer service skills including written and verbal
Exceptional relationship building skills
Motivated, accurate and detail oriented
Ability to maintain a high degree of discretion and confidentiality
Professional appearance and demeanor
Performs all transactions within the confines of all State and Federal laws and Company policies and procedures
Ability to learn, follow and maintain company provided education concerning various compliance requirements

Nice To Haves

Prior work experience in Microsoft Word and Outlook is preferred
10-key skills preferred.
Basic math skills preferred.

Responsibilities

Customer Service & Relationship Management
Greet customers promptly and professionally, providing assistance with banking needs.
Ensure positive interactions with customers and non-customers while performing routine financial transactions.
Respond to customer inquiries and resolve issues or refer to appropriate staff as needed.
Demonstrate proficiency in managing customer relationships and delivering exceptional service.
Always represent Two Rivers in a professional and positive manner.
Transaction Processing & Accuracy
Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
Handle complex transactions such as holds, CTRs, stop payments, overdrawn accounts, statement or transaction errors, and account closings.
Complete various customer service forms and functions as required.
Routinely balance transactions and verify cash totals without variances.
Balance cash drawer daily and maintain proper cash limits.
Compliance & Risk Management
Verify customer identification and ensure compliance with security and regulatory requirements.
Perform duties in accordance with Two Rivers’ policies and procedures, ensuring the highest standards of operational excellence.
Identify potentially fraudulent activity to help prevent loss to Two Rivers and its customers.
Maintain knowledge of bank policies, procedures, and compliance regulations.
Sales & Cross-Selling
Proactively recognize and act on cross-selling opportunities by referring customers to appropriate products/services or personnel.
Recognize customer needs based on conversations and provide solutions.
Provide enhanced information about various bank products and services.
Sell appropriate financial products and services to maximize sales and fee income.
Gain and use every opportunity to grow personal knowledge of banking products and services.
Branch Operations
Assist with branch operational tasks, including opening and closing procedures.
Complete various branch duties such as processing night drop, mail transactions, ATM balancing, and other operational tasks.
Participate in community events to demonstrate support for the Two Rivers culture.