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The Part Time Teller at Santander Bank serves as the first point of contact for both consumer and business clients, processing face-to-face customer transactions for a variety of routine financial activities. This role is essential in assisting clients with resolving product, service, or account issues, as well as opening or closing accounts. The Teller is responsible for processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Additionally, the Teller is tasked with selling targeted products and services as part of client-initiated interactions, thereby contributing to the bank's overall service goals and operational integrity. In this position, the Teller is expected to provide exceptional customer service by meeting all customer demands related to straightforward inquiries, with the support of more experienced personnel. The role involves adhering to safe deposit box procedures and operations, educating customers about their current and future financial needs, and engaging them in conversations about bank products and services. The Teller plays a crucial role in minimizing customer wait times and ensuring that transactions are processed accurately and efficiently. Recognizing referral opportunities and providing legendary customer service are also key components of this role. The Teller must be able to perform each essential duty satisfactorily, and reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The position requires a high school diploma or equivalent work experience, along with cash handling experience in a retail or banking environment. Superior customer service skills, general math skills, attention to detail, and excellent communication abilities are essential for success in this role.
