Part-Time System Support Analyst

Geneva Trading•Chicago, IL

34d•$20 - $25•Onsite

About The Position

Part-time System Support Analyst is pivotal in delivering high-quality desktop support and ensuring exceptional customer satisfaction with systems and applications. This position involves troubleshooting PC and Mac software and hardware, supporting various end-user devices, including PCs, printers, scanners, mobile devices, and other peripherals.

Requirements

1+ year working with computer hardware, GPUs, Memory, CPU, etc.
Ability to make sound decisions in a fast-paced, high-pressure environment
Excellent Troubleshooting skills
Good attention to detail when digging through log files to find application issues
Strong Windows experience
Ability to pick up and understand new processes/applications
Able to do physical work desk setups

Nice To Haves

Scripting PowerShell is a plus
Database experience is a plus

Responsibilities

Configure and maintain Windows PCs and Windows Servers to ensure optimal performance.
Conduct system performance testing to identify and resolve inefficiencies.
Provide first-line support for all administrative group software and hardware issues.
Manage user account creation and maintenance.
Build and set up desks and workstations for employees.
Ensure consistent in-office support coverage five days a week. (Working hours 12:00-5:00 CST)
Provide audio-video conference room support.
Collaborate with trade support to monitor applications and maintain infrastructure.
Manage the configuration and maintenance of phone systems.
Coordinate shipping of hardware to off-site locations.
Maintain inventory of workstations, monitors, and other equipment.
Build and tune monitoring tools to prioritize desired alerts and prevent unwanted/unneeded alerts.
Script solutions to automate basic tasks as needed
Document processes and procedures related to trading applications and exchanges.