Key Metrics: - Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability. - Is accountable for ensuring all operational standards are achieved. - Assists in the training and retention of a store staff that model LS&CO selling practices, deliver authentic customer service and meet sales goals. - Executes flawless store visual presentation by maintaining visual and store housekeeping standards. Key Responsibilities Sales - Drives profitable sales by meeting or exceeding established sales and performance goals. - Models customer service behaviors and ensures that others are trained on and exhibiting those behaviors in order to deliver on KPI goals (Conversion, Units Per Transaction and Sales Per Hour). - Demonstrates excellent product knowledge and trains others to do the same. - Contributes to expense control by managing controllable expenses and following all loss prevention programs. - Assists in executing floor changes, sales and promotional events timely and effectively for maximum financial results. People - Participates in training process for new hires on LS&CO culture, product knowledge, selling practices and other associate responsibilities. - Identifies developmental opportunities in staff and partners with management to accomplish improvements. - Contributes to a positive work environment that encourages retention and talent. - Informs management of employee relations issues that need to be addressed. - Supervises store team in the absence of another member of management. Operational Excellence - Performs operational procedures to support efficient store operation and drive sales. - Ensures required store tasks are completed timely and effectively by personally contributing and giving direction to other team members when necessary. - Assists in ensuring sound inventory management through following established receiving and sending merchandise process, completing all required paperwork and following all price change and ticketing procedures. - Participates in physical inventory preparation and counts. - Prevents loss by following established policies and procedures, educating others on the same. - Provides operational and loss prevention training as necessary Merchandising - Executes store visual standards in accordance with visual merchandising direction, resulting in flawless product presentation and housekeeping standards. - Makes recommendations about visual merchandising direction based on the lay out and needs of the store. - Maintains appropriate levels of product on the sales floor by contributing to and ensuring floor replenishment. Customer Experience - Creates a high energy, compelling store experience for customers by engaging customers and modeling appropriate customer service behaviors to other associates. - Models behaviors and holds self and the team accountable to the LS&CO sales standards of; Connect, Consult and Close. - Participates in training associates on product knowledge to make them product experts who can effectively serve customers needs.
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Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED