Part-time Student Life Specialist

Santa Fe College•Gainesville, FL

13d

About The Position

Student Life serves as the hub for students at Santa Fe College and is comprised of student activities, student clubs and organizations, civic engagement and service, student government, leadership programs, the Student Engagement Center, international student support and advising, Saints Food Share, the Student Life Business Office, and Student Life marketing. Student Life also provides student-centered services such as access to a recreation room, computer lab, art gallery, ID card services, and holds evening hours. The Student Life Front Desk Specialist provides ID and Rec Room services, student support services, and serves as the daytime receptionist for the Student Life front desk during the hours of 10 am - 3 pm Monday through Thursday.

Requirements

A combination of education and experience equal to four (4) years.
Ability to work successfully in a multi-cultural environment.
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
Results Orientation – proven ability to set and exceed established targets.
Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
Detail Oriented - Proven accuracy and attention to detail.
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Responsibilities

Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors.
Accepts, screens, and routes telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing some frontline level of support.
Assists in the issuance of ID cards, graphing calculators, carpool decals, and other equipment as needed.
Processes payments for ID cards and scantrons.
Assists with online ID card appointments on Zoom.
Assists with the scheduling and oversight of student employees.
Receives and processes departmental paperwork.
Monitors Discord server, Recreation Room and Esports Lounge activities and equipment and enforces applicable rules and policies.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
Provides service excellence through courteous, informed, accessible and professional engagement.
Performs other duties as assigned.