Part Time Service Representative 1 (Teller) - Regal Branch

Numerica Credit Union • Spokane, WA

5d • $18 - $26

About The Position

With the goal of enhancing lives, fulfilling dreams and building communities this position is responsible for processing a wide variety of member transactions, while consistently uncovering members financial needs, deepening member relationships. We delight our members in every interaction.

Requirements

• Minimum: High school diploma or general education degree (GED); plus minimum of 6 months related experience and/or training as a teller/service representative, customer service with cash handling.
• Ability to read, write and comprehend simple instructions, short correspondence and memos.
• Effectively present information in one-on-one situations to members, potential members and other teammates of the credit union.
• Courtesy, tact and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
• Ability to operate general office machines and equipment such as photocopier, fax, computer, and currency and coin counter.
• Ability to lift up to 25lbs.
• Must be able to sit or stand for extended periods of time.

Nice To Haves

• Relevant training in a credit union, bank or other financial institution.
• Bi-lingual, Spanish preferred in some markets.

Responsibilities

• Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, deepening member relationships, and making a personal effort to make members feel they belong and are important to the credit union.
• Welcome members and accurately process a wide variety of transactions.
• Ability to work and understand credit union operating system, balance cash drawer and perform other operations functions accurately and timely.
• Ask members appropriate open ended questions to understand their financial needs. Make applicable recommendations and/or referrals to specialists which help the member achieve their financial goals.
• Performs such other duties as assigned, which may include, occasionally working at other branches or departments.
• Ability to learn, use, understand, and promote all credit union digital delivery channels.
• Maintain knowledge of and adhere to all compliance and regulatory standards including internal policies.
• Effectively incorporates CARES Principles in daily behaviors and interactions: Connect Create a welcoming, energized, and warm environment Ask Discover and confirm others needs to ensure they feel understood and known Resolve Take personal and full responsibility for meeting others needs Elevate Commit to long-term personal and organizational growth and improvement Strengthen Invest in our Numerica community and beyond.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees