Part-Time Service BDC
About The Position
Join the Service Team at Milton Martin Toyota! Position: Part-Time Service Coordinator Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced, customer-focused environment? Milton Martin Toyota is seeking a Part-Time Service Coordinator to join our Business Development Center (BDC): an essential part of our service department’s success. As the first point of contact for many of our valued customers, you’ll play a key role in shaping their service experience from the very first call. If you’re friendly, detail-oriented, and driven by results, we’d love to hear from you! What We Offer: Part-time schedule with flexible hours + incentives Supportive team culture and a professional, friendly work environment Opportunities for growth and on-the-job training Employee discounts and recognition programs What You’ll Do: Handle inbound service calls promptly and professionally to assist customers and schedule appointments Make outbound calls to follow up on recalls, order parts notifications and service reminders Review service history to recommend additional services when appropriate Stay current on service promotions, recalls, and dealership updates Operate CRM and DMS software confidently and accurately Develop knowledge of Toyota vehicles and service offerings Requirements Excellent verbal communication and active listening skills Strong attention to detail and follow-through Professional phone presence and solid organizational skills Ability to multitask in a high-volume call environment Comfortable using CRM/DMS or similar scheduling systems or willing to learn Positive attitude, team-oriented, and dependable Bilingual (English/Spanish) a plus! Why Milton Martin Toyota? Family-owned for over 60 years, Milton Martin Toyota is built on a reputation for honesty, friendly service, and community involvement. Our core values — Character, Care for People, Commitment to Service, and Continuous Improvement — guide everything we do. Join a team that treats you like family and take the first step toward a rewarding career in the automotive industry. Apply today and help us deliver the exceptional experience our customers expect — and deserve!
Requirements
- Excellent verbal communication and active listening skills
- Strong attention to detail and follow-through
- Professional phone presence and solid organizational skills
- Ability to multitask in a high-volume call environment
- Comfortable using CRM/DMS or similar scheduling systems or willing to learn
- Positive attitude, team-oriented, and dependable
Nice To Haves
- Bilingual (English/Spanish) a plus!
Responsibilities
- Handle inbound service calls promptly and professionally to assist customers and schedule appointments
- Make outbound calls to follow up on recalls, order parts notifications and service reminders
- Review service history to recommend additional services when appropriate
- Stay current on service promotions, recalls, and dealership updates
- Operate CRM and DMS software confidently and accurately
- Develop knowledge of Toyota vehicles and service offerings
Benefits
- Part-time schedule with flexible hours + incentives
- Supportive team culture and a professional, friendly work environment
- Opportunities for growth and on-the-job training
- Employee discounts and recognition programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
