Part-time Sales Associate, Flagship Store NYC (SoHo)

NEW ERA CAP LLC•New York, NY

9h•$19 - $19•Onsite

About The Position

As a part-time Sales Associate at New Era’s soon-to-open NYC Flagship Store in SoHo, you play a vital role in delivering an exceptional customer experience and bringing the New Era brand to life. You’ll engage authentically with customers, support daily sales goals, and help create a welcoming, energetic environment on the sales floor. Your passion for people and product will help build lasting connections and memorable shopping experiences that reflect the spirit of New Era.

Requirements

Ability to identify customer needs and match them with the right products to drive sales
Confidence in communicating product value and promotions to boost performance
Strong interpersonal skills with the ability to build rapport quickly
Patience and professionalism in handling returns, questions, and concerns
Perform regular store maintenance tasks, such as sweeping, vacuuming, emptying trash, and cleaning, to maintain a welcoming store environment.
Comfortable performing physical tasks, including climbing ladders, bending, squatting, kneeling, and lifting or carrying up to 30 lbs
Ability to stand and move throughout the store for extended periods of time
Ability to safely operate store equipment, including Heat Seal and Hat Blocking Machine
A collaborative mindset, with the ability to work closely with the Store Manager and team members to achieve goals
Willingness to take on a variety of tasks and adapt in a fast-paced retail environment.
Support a respectful, inclusive, and collaborative work environment
A minimum of four (4) years of retail sales/cashier experience
Strong interpersonal and communication skills with a focus on customer experience and sales performance
Availability to work flexible hours, including weekends and holidays

Responsibilities

Deliver outstanding, personalized service to every customer
Demonstrate deep knowledge of New Era products to help customers find the right fit and style
Address customer questions and concerns with professionalism and positivity
Maintain productivity and performance expectations as outlined by store leadership
Support in-store initiatives related to brand activations, community events, and high-traffic retail operations
Meet or exceed personal sales goals by actively engaging customers and promoting current promotions or featured products
Support the store team in achieving overall sales targets through effective teamwork and communication
Maintain visual and merchandising standards by restocking, folding, and organizing displays as needed
Follow daily store operational procedures, including POS transactions, returns, and exchanges
Contribute to a clean, organized, and inviting store environment by completing regular housekeeping duties (e.g, sweeping, trash removal, etc.)
Participate in regular product trainings and team meetings
Follow all company policies, procedures, and operational standards
Maintain compliance with New Era Cap timekeeping, attendance, and scheduling policies
Adhere to loss prevention, safety and security guidelines
Works collaboratively with the store team and may step in to support other functions and areas of the store as needed to meet customer and operational needs
Keep all sensitive matters confidential
Other duties as assigned