Operations Lead (Keyholder), Flagship Store NYC (SoHo)

NEW ERA CAP LLC•New York, NY

11h•$22 - $22•Onsite

About The Position

As the full-time Operations Lead at New Era’s soon-to-open NYC Flagship Store in SoHo, you will ensure the back-end of the store operates seamlessly, from inventory process to security protocols, so the team can focus on delivering an exceptional customer experience. In this role, you’ll be the go-to expert for operations, balancing keyholder responsibilities with a focus on maintaining the operational excellence that defines New Era.

Requirements

Strong understanding of inventory management, shipping/receiving processes, and loss prevention protocols
Experience with cash handling, including end-of-day reconciliation and maintaining cash flow accuracy
Ability to lead and train team members on operational processes and ensure consistent execution
Effective communicator who can collaborate with leadership and team members to address operational needs
Comfortable performing physical tasks, including climbing ladders, walking up and down stairs, bending, squatting, kneeling and lifting of carrying up to 50 lbs
Ability to stand and move throughout the store for extended periods of time
Ability to safely operate store equipment, including Heat Seal, Hat Blocking Machine and pallet jacks
Strong organizational skills with attention to detail and the ability to prioritize tasks effectively
A collaborative mindset, with the ability to work closely with the Store Manager and team members to achieve goals
Willingness to take on a variety of tasks and adapt in a fast-paced retail environment.
Support a respectful, inclusive, and collaborative work environment
A minimum of four (4) years of retail operations supervisor experience with previous keyholder experience preferred
Familiarity with inventory systems and operational protocols
Availability to work flexible hours, including weekends and holidays
Upon opening on March 16, 2026, the retail store will operate Monday through Saturday from 10:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 7:00 p.m. Please note that store hours may be adjusted based on business needs, including customer demand and in-store events

Responsibilities

Oversee daily operational tasks, including shipping and receiving, inventory management, and stockroom organization
Execute store opening and closing procedures, including activating/deactivating alarms and performing end-of-day cash reconciliation
Perform regular store maintenance tasks, such as sweeping, vacuuming, emptying trash, and cleaning, to maintain a welcoming store environment
Maintain productivity and performance expectations as outlined by store leadership
Support in-store initiatives related to brand activations, community events, and high-traffic retail operations
Lead inventory counts and assist in replenishment to maintain accurate stock levels and prevent shrink
Ensure stockroom is organized and accessible, supporting efficient restocking and product location
Assist with merchandising updates, product launches and floor set execution
Assist the leadership team in maintaining a clean, safe, and organized store environment by delegating and performing maintenance tasks as needed
Provide guidance to team members to ensure adherence to operational standards
Collaborate with store leadership to align operational priorities with the store’s sales goals and customer needs
Follow all company policies, procedures, and operational standards
Maintain compliance with New Era Cap timekeeping, attendance, and scheduling policies
Adhere to loss prevention, safety and security guidelines
Works collaboratively with the store team and may step in to support other functions and areas of the store as needed to meet customer and operational needs
Keep all sensitive matters confidential
Other duties as assigned