Part Time Peer Recovery Telephone Specialist-Helpline

Wheeler•Bristol, CT

26d

About The Position

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life. POSITION SUMMARY The Peer Recovery Telephone Specialist functions as an integral part of a 24-hour call center focused on substance abuse, mental health and other concerns. He or she provides support to callers with a particular focus on providing peer support or crisis intervention to callers with substance abuse concerns as well as other behavioral health challenges.

Requirements

Must have a High school diploma/GED plus at least 2 years of relevant experience or an Associate’s degree in a related field plus at least one year of relevant experience or a Bachelor’s degree in a related field.
Must have direct, lived experience as a person in recovery from substance dependence and be eligible for Recovery Coach Certification.
Please provide a cover letter with direct, lived experience.

Nice To Haves

Experience in substance abuse services, crisis management and data entry is preferred.

Responsibilities

Answers and provides appropriate assistance and interventions to callers on all lines following policies and procedures with particular focus on callers with substance abuse concerns.
Follow up with callers who have used Access Line services to provide support, hope and resources that may help them start or re-set their individual recovery journeys.
Uses essential recovery principles, while drawing on their own recovery experiences as is helpful to serve Helpline callers.
Provides a key role in ensuring that Helpline services are strongly rooted in recovery principles.
Maintains professionalism towards all providers and other staff members; contributes to a positive team culture.
Completes documentation for all calls in an accurate, timely and thorough manner.
Maintains awareness of high-risk clients and implements appropriate interventions as defined in alerts and crisis plans.
Keeps abreast of program information and implements identified changes.
Attends all trainings and staff meetings as required. Completes all online trainings in a timely manner and as required.
Ensures completion of pending items related to calls in a timely manner. When unable to complete a task, ensures that other staff members are aware of the task requiring completion.
Maintains confidentiality in a professional manner of all information received, discussed, and recorded.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.