Part Time Membership / Front Desk

Peters Township•McMurray, PA

20h•$17 - $20

About The Position

At Goldfish Swim School, we care about providing top-notch swim lessons to combat the ever-growing drowning statistics. We also have a reputation for our golden experience & WOW customer service, thanks to the culture created by our team members. We’re looking for part time front desk sales associates who can contribute to swim lesson success by providing guidance on new and existing swim lesson memberships both on the phone and in person during swim lessons. Front Desk Sales Associates introduce families to our program and guide them through their first days at Goldfish and support swimmers as they progress from mini and junior swimmers to gliders and pros. Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity Compassion Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life’s accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Requirements

Love talking to people and making them feel confident in their decisions
Get energy from helping families say “yes” to something meaningful
Can balance being warm and friendly with confidently asking for the sale
Enjoy working towards goals and celebrating wins, both big and small
Are able to build rapport with parents and family members and utilize all available resources to meet their needs
Use observation, conversation and relationship-development skills to identify parent concerns and offer solutions

Nice To Haves

Sales, customer service or hospitality experience preferred (we’ll train the right personality!)
Some of our most successful team members have worked in places like: Gym, Fitness and Recreation Center Spa, Hotel and Concierge roles Customer Success Manager, Customer Relations, sales and services team member or inside sales representative Inside Sales Representative, Sales Representative

Responsibilities

providing guidance on new and existing swim lesson memberships both on the phone and in person during swim lessons
introduce families to our program and guide them through their first days at Goldfish
support swimmers as they progress from mini and junior swimmers to gliders and pros
Parents trust you as their go-to resource throughout their swim journey
Families feel welcomed, informed and excited to enroll
New inquiries are contacted promptly and converted into memberships
You consistently contribute to strong membership retention and growth