Part-time Lab Lead in Information Technology System (ITS)

Bellevue Community College•Bellevue, WA

48d•$17 - $22

About The Position

The Computer Lab Lead should have effective communication skills to deal with customer support issues as well as student supervision. The Computer Lab Lead is responsible for some installation, configuration and maintenance of software, printers, scanners, and peripherals. Duties include ensuring the security of computers, care of the lab equipment, upkeep of supplies, and providing a smooth operation. The incumbent will be responsible for supervision, instruction, training and orientation of student staff, including demonstrating the proper use of a computer and software. Provide technical assistance, ensure proper maintenance and security of all aspects of the computer labs within the Information Technology Services rules and guidelines. Assist faculty with lab reservation or with special software requests; act as a back up to the Lab Manager with duties such as maintaining procedural or training documentation. Responsible for the cleanliness and safety of all computing labs, conduct daily walkthrough of labs and ensure that every component of the lab is working properly. Please note: This position is part of an open continuous recruitment, meaning applications are reviewed periodically based on hiring needs. Due to the high volume of applications, response times may vary, and we may not be able to provide updates or feedback to all applicants. Only those selected for interviews will be contacted.

Requirements

Associate's degree and two years relevant experience; or high school degree and combination of relevant experience
Knowledge and experience with Windows computers and operating systems and an array of technical proficiencies
Organization skills, works well with minimal supervision, and has the ability to facilitate problem resolution
Strong customer service skills
Excellent interpersonal communication skills (verbal, written and listening) since they will have daily interaction with students, faculty and staff

Nice To Haves

A+ Certification
Knowledge and experience with Mac and Windows computers and operating systems
Demonstrated ability to work well with largely non-technical clientele and ability to communicate effectively with students, faculty, and staff with differing levels of computer knowledge
Experience managing computer labs and the software typically used to manage them
Basic understanding of Windows compatible hardware
Experience in diagnosing problems with computer software with the ability to apply solutions to the problems
Working knowledge of standard applications (ex. word processing, spreadsheets, email, internet browsers, etc.)
Positive attitude and willingness to embrace change
Team player, engaged with the management and team members
Ability to adhere to the polices, protocols and guidelines set by the department
Excellent documentation skills
Ability to multi-task

Responsibilities

Respond to customer questions using effective communication skills.
Responsible for some installation, configuration and maintenance of software, printers, scanners, and peripherals.
Ensure the security of computers, care of the lab equipment, upkeep of supplies, and provide smooth operation.
Responsible for supervision, instruction, training and orientation of student staff, including demonstrating the proper use of a computer and software.
Provide technical assistance, ensure proper maintenance and security of all aspects of the computer labs within the Information Technology Services rules and guidelines.
Assist faculty with lab reservation or with special software requests.
Act as a back up to the Lab Manager with duties such as maintaining procedural or training documentation.
Responsible for the cleanliness and safety of all computing labs, conduct daily walkthrough of labs and ensure that every component of the lab is working properly.

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