Information Technology Senior System
About The Position
The Senior System Analyst serves as a key liaison between business leaders and Information Technology, ensuring technology solutions effectively support operational goals. This role partners closely with stakeholders to analyze business challenges, design system solutions, support enterprise applications, and coordinate enhancements that drive efficiency, reliability, and value across the organization. The ideal candidate is both technically strong and business-minded, with the ability to translate complex requirements into practical, scalable solutions in a fast-paced, 24/7 gaming and entertainment environment.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field preferred (or equivalent experience).
- Minimum of 10 years of Information Systems experience, including systems analysis.
- Ability to quickly understand complex business systems and technical architectures.
- Strong relationship-building skills with the ability to earn credibility and trust.
- Experience with enterprise-level systems (e.g., Player Tracking Systems, CRM platforms).
- Solid understanding of application architecture and system integrations.
- Knowledge of IT infrastructure and networking concepts.
- Strong data analysis and SQL query skills.
- Excellent time management, organization, and problem-solving abilities.
- Must be able to obtain and maintain a Nebraska Gaming License.
- Valid Driver’s License required.
Responsibilities
- Partner with senior business and IT leaders to develop technology roadmaps for functional areas.
- Learn and understand business systems to identify opportunities for improvement and optimization.
- Analyze business problems and coordinate technical solutions that align with organizational goals.
- Gather, document, and analyze business and user requirements in collaboration with stakeholders.
- Troubleshoot complex hardware and software issues and recommend effective solutions.
- Coordinate system administration, maintenance, updates, and enhancements.
- Serve as a primary liaison between system users, vendors, IT teams, and MIS departments.
- Coordinate implementation of application enhancements and system improvements.
- Provide immediate support during system outages or production interruptions.
- Maintain a calm, logical approach when resolving issues with users, staff, and vendors.
- Recommend hardware and software solutions to support evolving business needs.
- Assist with system installations, upgrades, and ongoing technical support.
- Lead knowledge sharing and training sessions for IT support staff and system users.
- Serve as a lead IT resource for reporting and data access, including SQL queries and user training.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
