Part-Time IT Support Specialist
About The Position
ARL's Supply Chain Department is looking for a self-disciplined, highly motivated, and customer service-oriented individual for the role of Part-Time IT Support Specialist to provide customer support for the Applied Research Laboratory at the Pennsylvania State University. This position will be responsible for new account setup, resolving account issues, and maintaining active user accounts. You will: Assist file exchange users with password resets, MFA resets, and new account setup Assist file exchange users unlock suspended accounts Add/remove permissions to file exchange share spaces and delete inactive user accounts Set up new file folder structures as requested by ARL staff Create group permissions, troubleshoot any file access issues Investigate application issues, perform cause analysis, and take corrective actions Perform yearly audits Create/update documentation and frequently asked questions Update the user data in the Supply Chain Database; as new suppliers are added, ensure their user information is reflected in Database
Requirements
- Past success in providing ideas in written form for clear comprehension to an audience
- Demonstrated ability to work through a difficult problem, using proper steps to define and formulate ideas to reach a solution
- Success in an office environment, where various forms of communication and organizational skills were crucial to be effective
- Demonstrated ability to exercise discretion
- Ability to express yourself and ideas successfully to others in order to provide understanding
- Demonstrated organization skills
Nice To Haves
- Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required.
Responsibilities
- Assist file exchange users with password resets, MFA resets, and new account setup
- Assist file exchange users unlock suspended accounts
- Add/remove permissions to file exchange share spaces and delete inactive user accounts
- Set up new file folder structures as requested by ARL staff
- Create group permissions, troubleshoot any file access issues
- Investigate application issues, perform cause analysis, and take corrective actions
- Perform yearly audits
- Create/update documentation and frequently asked questions
- Update the user data in the Supply Chain Database; as new suppliers are added, ensure their user information is reflected in Database
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
