Part-Time Gate Supervisor

ASM Global•Houston, TX

2d•Onsite

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part-Time Gate Supervisor at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Part-Time Gate Supervisor to join our Outside Operations team. Under the direct supervision of the Cashier Coordinator and Outside Operations Manager, the Gate Supervisor must be able to supervise the gate operations and parking credit card sales transactions of all guests within the NRG Park property on a daily event basis. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
Define problems, collect data, establish facts, and draw valid conclusions.
Demonstrate exceptional skills in customer relations, communications and problem solving.
Position is routinely required to work outdoors and is exposed to year-round weather elements (heat, rain, cold, etc.)
The ability to work long and irregular hours may vary due to functions and may include day, evening, weekends, and holidays.
High School diploma or GED required.
Three (3) years of supervisory experience in a fast-paced environment; or equivalent combination of education and experience preferred.
Work in a fast-paced environment.
Ability to supervise and give directions.
Remain flexible and adjust to situations as they occur.
Good written, verbal and computer skills.
Operate standard office equipment and personal computer(s) using MS Windows, Excel, MS Word, and other Parking Systems software.
Be licensed to operate a motor vehicle in the United States.

Responsibilities

Monitor and supervise Gate Attendant operations and traffic flow at gates.
Responsible for communicating event notes and updates to Gate attendants and Outside Operations Management before and after events.
Operate, maintain, and troubleshoot equipment such as cashless parking equipment, and radios.
Assist in the training and supervision of Gate Attendants and temporary staff.
Ensure Gate Attendants follow all company policies and procedures.
Resolve customer and Gate staff complaints and issues or escalate to Outside Operations Management.
Function as a Gate Attendant, when needed.
May perform other duties as assigned.
Carries out supervisory responsibilities in accordance with all policies and applicable laws.
Responsibilities may include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.