Part Time Front Desk Attendant

City of Marion•Marion, IA

5d•Onsite

About The Position

The Part-Time Front Desk Operations is responsible for maintaining smooth front desk operations while providing excellent customer service to all visitors and facility users. This position requires strong communication skills, the ability to learn and utilize recreation software, and a proactive approach to assisting patrons and supporting day-to-day facility services.

Requirements

Ability to establish and maintain effective working relationships with corresponding personnel and public.
Excellent verbal and written communication skills.
Ability to learn and use computer systems, including but not limited to recreation software and Microsoft Office.
Knowledge of first aid or emergency procedures.
Dependable, self-motivated, and capable of working independently.
Ability to coordinate with the public; on their needs for recreation programming or facility rental needs.
Maintain the front desk in a clean and tidy fashion.
Ability to move throughout the facility to perform inspections, assist with rentals, and secure the building.
Ability to read, speak, write, and understand English to communicate effectively with fellow employees and the public by telephone, written format, and in person.
Ability to bend, reach, and perform light cleaning or setup tasks as needed. (e.g. tables, chairs, supplies)
Completion of tenth grade.

Responsibilities

Greet and assist visitors, guests, and facility users in a professional and friendly manner.
Answer incoming phone calls promptly and direct inquiries to the appropriate staff or department.
Learn and effectively use recreation software to manage reservations, memberships, program registrations, and general facility scheduling.
Provide accurate information regarding facility rules, programs, schedules, and services.
Respond to customer concerns, questions, and feedback with professionalism and a focus on resolution.
Monitor ongoing activities and rentals within the facility to ensure appropriate use and adherence to rules.
Report and document any facility or reservation-related incidents in a timely and professional manner.
Maintain a clean and organized front desk area.
Assist with opening and closing procedures as needed.
Availability for evening and weekend shifts, including rentals/events outside normal building hours.