Part Time Event Coordinator

The Inception Company

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About The Position

Inception is a technology-driven production company that builds and supports engagement products and services that help our clients reach and more fully connect with their stakeholders. Our innovative services include virtual meeting platforms, video & broadcast productions and meeting services solutions. We envision a world where creativity and technology are more broadly and effectively combined to improve human connectivity and engagement.
Our newest innovation, Pando, was developed in response to clients' needs for a virtual meeting platform that delivered superior engagement and collaboration. Combining a studio crew, 40-foot video wall, in-person moderator or moderators, and seamless onboarding support by live helpdesk staff, Pando is a fully produced event that delivers the experience and impact of an in-person meeting.
For more information, visit www.pandomeetings.com or www.inceptioncompany.com
The Inception Company specializes in creating live and on demand virtual programming to support Marketing and Brand Promotion, Speaker/KOL Training, Clinical Investigator Training, Medical Education/CME, and Professional Associations. Most initiatives require a project management team to plan, direct, and coordinate activities of the client, as well as support staff to ensure that objectives are accomplished according to specifications within the established timelines.
Because of our continued growth, Inception has immediate openings for Part-Time Event Support Coordinators charged with providing online support via the web, telephone and email support for Pando, Webconferencing, and Broadcast projects.
This position requires flexible part-time hours that will vary for both day and night scheduling Monday – Friday and some weekends. To be considered for this role, please submit a cover letter along with your resume. Candidates who do not provide the requested information may not be considered

Requirements

• Previous technical customer service experience, help desk/call center experience preferred.
• Previous experience in Zoom and MS Teams administration is a must.
• Knowledge of commonly used concepts, practices, and procedures within the internet broadcast field (e.g., Webcams, Audio [Mic & Speakers], Internet browsers, Wi-Fi, Hotspots, bandwidth for streaming content, etc.).
• Ability to efficiently troubleshoot via phone, email, or webconference platform (i.e. calmly identifying issues, finding solutions).
• Experience dealing with multiple platforms/OS (PC, MAC, iOS, Android), web interfaces, web cameras, microphones, audio, communication and Internet connectivity issues.
• Experience with Chrome, Mozilla Firefox, Safari, and Edge browsers.
• Works well in both an individual and team environment, without direct supervision.
• Schedule flexibility required. This is an as needed position.

Responsibilities

• Respond to technical support requests via phone and email based on project specific requirements.
• Provide support to end users on a variety of issues.
• Serve as the virtual host for our client’s Web Conference programs.
• Manage quality control of the web platform, as well as adherence to all SOPs.
• Assist with event functions, including post event reporting.
• Maintain the registration database, as well as the event support inbox.
• Maintains detailed call logs and post-event reports using in-house software.
• Maintains a professional relationship with customers and vendors, as well as staff.

Benefits

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed