Part-Time Dispatcher - Driver Support Coordinator

WholesomeCo Cannabis•Bountiful, UT

About The Position

At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture. WholesomeCo is at the forefront of normalizing cannabis as a natural path to health and wellness. From medical cannabis services and statewide delivery to 99% of Utah’s population, to retail, drive-thru, and online pick-up through our West Bountiful pharmacy, we combine convenience, care, and cutting-edge technology. Our in-house app, cultivation and processing facilities, and our growing line of WholesomeCo-branded products showcase our innovative, vertically integrated approach. Known for our tech-driven solutions, data focus, and commitment to continuous improvement, we put patients first, guiding them along their unique cannabis journeys and expanding access every step of the way. Join WholesomeCo, where your contributions matter, your ideas are valued, and each day offers the chance to grow, innovate, and make a real difference in people’s lives. The Dispatcher will be responsible for coordinating the logistics of deliveries to our patients.

Requirements

1+ years dispatch and/or logistics experience preferred
2 + years customer service experience preferred
Superior communication skills are paramount - written and verbal
Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
Experience working with smartphone applications
Good teamwork mentality: able to build trustworthy and supportive working relationships
Experience in the transportation/dispatch industry
Strong logical thinking, analytical skills, and problem solving skills
Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
Must be reliable and dependable at all times
Flexible schedule -ability to work mornings, evenings, weekends
Ability to sit or stand for long periods, crouch, bend, and carry up to 10 lbs
Must have a working phone with a connection to internet services
Ability to verbally communicate and hear audio
Must pass a pre-employment/post-offer background check
Must be 21 years of age or older

Responsibilities

Coordinate, Route, schedule deliveries, assemble orders, and facilitate payment processing
Create transportation manifests and other required records for patient deliveries
Answer Calls with a cheerful, positive attitude pertaining to Dispatch order or Courier Drivers having issues or needing assistance on their routes
Maintain an on-going knowledge of company products and current state laws regarding medical cannabis and delivery regulations
Monitor routing software and communicate effectively with drivers throughout the day. You’ll be the point of contact if they need assistance while out on a delivery route
Responsible for making sure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner. You must have the necessary skills and knowledge to make route changes and assignments in the routing software. Training will be provided - judgment is key
Light Scheduling - As we continue to grow, you’ll be expected to have a certain level of knowledge related to scheduling and driver availability. It is important for you to not only have access to the scheduling tools but to learn the use of them and make approved changes if necessary
Other job duties as requested

Benefits

Paid time off (PTO)
2 weeks accrued annually during the first two years of employment
3 weeks accrued annually after two years of continuous employment
4 weeks accrued annually after five years of continuous employment
Seven (7) paid holidays per year
30 minute paid lunches per working day over 5 hours
Employee Assistance Program (EAP)
401(k) with 100% employer match up to 3% and 50% match for the following 2%
Employer paid $25,000 of basic life coverage
Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products