SEMCO - Part-Time CSR

AltaGas • Port Huron, MI

4d • $22 - $31 • Hybrid

About The Position

Position Summary Using available resources and knowledge of Company products and programs the CSR, under direct supervision, is responsible for providing effective customer service for all internal and external customers.

Requirements

• High School Diploma/GED
• 1+ years of customer service-related work experience
• Excellent written, oral, and listening skills.
• Excellent organizational skills with the ability to confidentially process and maintain data.
• Good working knowledge of various personal computer business software applications presently used by the Company.
• Ability to learn new systems or software packages as necessary.
• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers, and management.
• Work location secure and appropriate to facilitate uninterrupted and productive conversation with customers during business hours.
• Reliable Internet
• Reliable transportation for in office monthly meetings and periodic training.
• NOTE: While remote work may be available, this position is locally based. Due to the nature of the work, candidates must be located in or near Port Huron, MI and able to report on‑site as needed.

Responsibilities

• Respond timely to customer calls.
• Provide timely and accurate information to customers.
• Process customer requests following established Company policies and procedures.
• Conduct necessary research to answer customer questions.
• Remind customers about special programs. Explain program, coverage, and related costs.
• Participate in Company training as required.
• Responsible for meeting defined performance and quality monitoring metrics.

Benefits

• We offer a competitive salary range of $22.11 to $31.25 per hour, commensurate with experience, education, and skills.
• In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
• WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits.
• These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy.
• We also have paid time off (PTO) to balance the demands of your work and personal life.
• Available benefits vary depending upon the specifics of the role.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees