Part Time Crisis Counselor

Boys Town • Omaha, NE

6d • $18 - $19 • Onsite

About The Position

Provides crisis counseling in response to inbound and outbound contacts and demonstrates proficient verbal and written communication whether by telephone, email, chat, text, or other forms of web-based or other electronic communication formats. Starting pay: $17.50/hr-18.50/hr (plus shift differential) Please note: this is NOT a remote position

Requirements

• High level of interpersonal, critical thinking, and problem-solving skills.
• Computer skills in Microsoft Office, or other related programs, and web-based or other electronic communication formats.
• Ability to communicate verbally and written in an articulate, professional manner while maintaining necessary degree of confidentiality and appropriate content.
• Ability to build and sustain trust to facilitate successful, professional relationships.
• Ability to quickly assess situations, make decisions in sensitive and sometimes critical areas, and adapt responses to situations while maintaining procedural and regulatory integrity.
• High School diploma or equivalent required.
• Minimum 21 years of age required.
• NOTE: If assigned to Nebraska Family Helpline or 988 Nebraska a bachelor's degree is required.

Nice To Haves

• Bachelor's degree in Social or Behavioral Sciences is preferred.
• NOTE: Education and experience requirements may be higher based on contract requirements.
• Previous crisis intervention or hotline experience preferred.

Responsibilities

• Determines urgency and nature of contact and provides appropriate short term crisis counseling or resource information, problem solving techniques, and advice.
• Assesses immediate and long-term safety of the client to determine further actions; utilizes professional judgment to respond appropriately to situational needs.
• Assesses need of each client through basic counseling techniques such as questioning, paraphrasing, and reflective listening.
• Remains calm and objective during life-threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action.
• Provides helpful information to clients, including parenting skills and problem solving, and walks client through steps so client arrives at a solution.
• Follows established procedures in handling each category of request and utilizes judgment within each situation.
• Provides referrals to clients whose needs are not within the scope of services.
• Documents details and information given within the course of the contact and provides reports as needed.

Benefits

• A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location.
• Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs.
• Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider.
• We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account.
• Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees