Part-Time Centralized Scheduling Agent

Gerald Auto Group•Naperville, IL

2d•$17 - $18

About The Position

Position: Part-Time Outbound Centralized Scheduling Agent (Outbound Focus) We are seeking motivated, self-directed individuals to join our team as Part-Time Centralized Scheduling Agents, specializing in outbound customer communication. This role plays a key part in driving service traffic and maintaining customer engagement across our automotive group. This is an outbound-focused position responsible for contacting customers to schedule service appointments, follow up on missed opportunities, and support overall retention efforts. Schedule: Part-time position with flexible scheduling within the team hours of Mon - Fri 8am - 6:30pm and Sat 8am - 3pm Evening and weekend availability preferred Ability to commit to a consistent weekly schedule is required Ideal for individuals seeking supplemental income with performance-based earnings

Requirements

Must be comfortable making outbound calls for extended periods
Strong work ethic and ability to stay productive in an independent work environment
Goal-oriented mindset with a focus on results and performance metrics
Reliable attendance and consistency in scheduled hours
Basic computer proficiency and ability to navigate multiple systems efficiently
Clear, confident communication skills with a strong phone presence
Self-motivated and disciplined, especially in a flexible schedule environment
Resilient and comfortable handling objections and call rejection

Nice To Haves

Previous call center, BDC, sales, or customer service experience preferred

Responsibilities

Conduct high-volume outbound calls to customers for service scheduling and follow-up
Re-engage inactive customers and recover missed service opportunities
Accurately schedule appointments and document all customer interactions
Maintain a professional, confident tone on every call
Meet or exceed daily and weekly call and appointment-setting goals