Part-Time Auxiliary Clerk - BU

North Coast Co op Careers•Arcata, CA

7d•Onsite

About The Position

Customer Experience Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers Greet and engage customers throughout the store; model, and ensure they receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards Maintain an awareness of promotions and advertisements to share information with customers and co-workers Assist customers to find desired product; answer questions about product quality and uses; provide information about product, location of product, in-store promotions, and educational materials Seek opportunities to exceed customer expectations and enhance the customer experience Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance, if needed Maintain a calm, friendly, and professional demeanor with all customers and co-workers and in all situations Investigate and respond to customer questions and requests promptly; escalate issues to supervisor as needed Department Operations Following established procedures, aesthetically merchandise, stock and face shelves and displays, ensuring proper rotation; follow established standards for culling close dated/unsatisfactory product Receive product deliveries, ensure order, and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures Alert supervisor to close dated/unsatisfactory product; record as spoilage following established procedures Hang ‘out of stock’ signs whenever a product is empty on the shelf Maintain department appearance and cleanliness including regularly facing, ensuring sales tags are properly displayed, accurate, and in good condition; request new tags if needed, clean shelves, displays and coolers Maintain backstock and work area cleanliness; sweeping and mopping floors regularly, properly store/rotate inventory Answer phones, routing calls to appropriate staff and taking messages as needed Learn to place orders from suppliers; place orders as assigned by supervisor As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department Organize time efficiently, prioritize, maintain focus, and stay productive Achieve established goals and expected results for the department Assist in keeping the store clean, orderly and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks and parking lot clear of debris, glass/spill clean-up’s, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking Become familiar with the products we carry throughout all departments and where they are located throughout the store Follow all cash handing policies and procedures; maintain a working knowledge of all register functions and procedures Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently Regularly check mailbox and/or email for important company communications and review posted memos Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned Sanitation & Safety Maintain a safe work environment according to all department procedures – Safety Manual, federal and state regulations Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code

Requirements

Outstanding customer service skills, actively looks for ways to help customers
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener
Strong attention to detail, time management, and organizational skills
Ability to prioritize and work on a variety of tasks simultaneously, while remaining flexible in a fast-paced environment
Ability to understand and adhere to all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines
Works well independently but able to work closely and cooperatively with others when needed
Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives
Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner
Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed
Accept feedback openly without defensiveness
Accept direction willingly and follow through with delegated tasks
Willingly accept and adapt to change
Analytical ability and proficiency in math
Knowledge of the natural foods industry
Maintain positive relationships with outside professionals and vendors
Maintain confidentiality
Ability to operate all equipment necessary to perform the job

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers
Greet and engage customers throughout the store
Maintain an awareness of promotions and advertisements to share information with customers and co-workers
Assist customers to find desired product
Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance, if needed
Maintain a calm, friendly, and professional demeanor with all customers and co-workers and in all situations
Investigate and respond to customer questions and requests promptly
Following established procedures, aesthetically merchandise, stock and face shelves and displays, ensuring proper rotation
Receive product deliveries, ensure order, and invoice accuracy
Alert supervisor to close dated/unsatisfactory product
Maintain department appearance and cleanliness
Maintain backstock and work area cleanliness
Answer phones, routing calls to appropriate staff and taking messages as needed
Learn to place orders from suppliers; place orders as assigned by supervisor
Assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks
Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department
Organize time efficiently, prioritize, maintain focus, and stay productive
Achieve established goals and expected results for the department
Assist in keeping the store clean, orderly and organized
Become familiar with the products we carry throughout all departments and where they are located throughout the store
Follow all cash handing policies and procedures
Develop knowledge of the Co-op’s membership structure
Regularly check mailbox and/or email for important company communications and review posted memos
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned
Maintain a safe work environment according to all department procedures
Use personal protective equipment (PPE) as required for position
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code