Publix-posted 6 months ago
$18 - $26/Yr
Part-time • Entry Level
Lakeland, FL
Food and Beverage Retailers

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! As a part-time Associate Tech Support Analyst, you will provide first-level support for the retail and corporate environments for hardware and software applications. Your schedule may vary based on the business need and depend on the team you are selected for.

  • Answer phones and log incidents for the calls received.
  • Perform first level problem determination/support via the phone for store/corporate hardware and software application problems.
  • Monitor alerts for hardware and software applications and take appropriate actions.
  • One or more years of customer service and/or phone support experience.
  • Ability to type approximately 35 WPM while on the phone with the customer.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to handle stressful situations in a professional manner.
  • Professional telephone etiquette.
  • Ability to handle a high volume of work accurately with frequent interruptions.
  • Ability to work varying shifts and weekends.
  • Excellent attendance and punctuality record.
  • Current or previous Publix retail experience.
  • Current or previous experience using Publix Applications (Chaintrack, Supply Chain Work Bench, POS systems, etc.)
  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost.
  • An opportunity to purchase additional shares of our privately-held stock.
  • 401(k) retirement savings plan.
  • Group health, dental and vision plans.
  • Paid Time Off.
  • Paid Parental Leave.
  • Short- and long-term disability insurance.
  • Tuition reimbursement.
  • Free hot lunches (buffet-style) at facilities with a cafeteria.
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