Part-Time Admissions Specialist

Santa Fe College•Gainesville, FL

About The Position

The Office of Admissions helps students begin their path to academic success through recruitment, advising, processing, and orientation. The Part-time Admissions Specialist guides new and prospective students through all aspects of the SF's admissions process. The Specialist is responsible for disseminating general college information, conducting outreach to a caseload of applicants, advising students on their responsibilities as related to the admissions process, and for assessing residency documents to make residency determinations in concert with Florida Statute. This position is expected to work a flexible schedule in order to accommodate the various needs of the Office for Admissions.

Requirements

A bachelor's degree in a relevant field or a combination of education and/or experience in admissions, enrollment, advisement, recruitment, counseling, mentoring, or a related area equal to four (4) years.
A criminal background check will be conducted.
Ability to work successfully in a multi-cultural environment.
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
Results Orientation – proven ability to set and exceed established targets.
Detail Oriented - Proven accuracy and attention to detail.
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Nice To Haves

A master's degree in students affairs or a related field, prior experience in constituent relationship management (CRM), and multiple language competencies is preferred.

Responsibilities

Supports and assists prospective students with the admissions process by providing guidance, information and resources in compliance with all relevant statutes and college rules.
Assists prospects and applicants throughout the admissions process, which includes completion of the admissions application, supplemental applications for limited access programs, residency documentation, high school transcripts, and placement test scores.
Makes residency determinations for in-state tuition and helps students document various state requirements for admissions to higher education.
Helps applicants understand the reason for and the appropriate college processes for resolving any flags/holds on their student record.
Conducts outreach to a caseload of applicants and supports them through initial enrollment by use of Salesforce, the college's constituent relationship management system.
Collaborates closely with the coordinator on special projects and admissions related activities.
Strictly honors the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
Provides service excellence through courteous, informed, accessible, and professional engagement.
Performs other duties as assigned.