Part Counter Sales - HOLT Truck Centers

HOLT • Houston, TX

20h • Onsite

About The Position

HOLT Truck Centers is looking for a full-time Parts Counter Sales Representative. An integral and vital part of the customer service experience is the manner in which parts personnel interact with our customers. This position is crucial to achieving the highest customer satisfaction by performing all duties in accordance with current OEM practices and our company’s procedures. Essential Functions: Model, promote, reinforce, and reward the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission. Sale of parts to customers over the phone, via fax, e-mail, or in person. Serves as a point of contact for parts customers. Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction. Participate in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators. Ensure that product information systems are kept current and new product information is updated. Assist customers by responding to after-hour call-out needs by being available for after-hour calls on a rotating basis. Knowledge, Skills, and Abilities: Demonstrate well-organized skills. Demonstrate good phone and people skills. Must be proficient with computers. Experience with a computerized parts management system is highly desired. Must be capable of working in a fast-paced environment. Demonstrate excellent attention to detail. Must have excellent attendance and work performance. Must be self-motivated with a high commitment to completing tasks promptly. Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards. Performs other duties assigned. Education and Experience: Minimum 2 years of customer service experience required. Parts store experience highly desired. Must have GED or High School diploma. Must have a valid drivers' license. Must be able to obtain forklift certification. Bilingual Preferred - Spanish Speaking Physical Requirements: This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc. This role frequently communicates with others, must be able to exchange accurate information in these situations. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Occasionally moves materials or equipment weighing up to 10 lbs. Work Environment: This job is generally performed in a professional office environment. Frequently works at a fast pace with unscheduled interruptions. Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their everyday responsibilities as needed.

Requirements

• Demonstrate well-organized skills.
• Demonstrate good phone and people skills.
• Must be proficient with computers.
• Must be capable of working in a fast-paced environment.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks promptly.
• Minimum 2 years of customer service experience required.
• Must have GED or High School diploma.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.

Nice To Haves

• Experience with a computerized parts management system is highly desired.
• Parts store experience highly desired.
• Bilingual Preferred - Spanish Speaking

Responsibilities

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Sale of parts to customers over the phone, via fax, e-mail, or in person.
• Serves as a point of contact for parts customers.
• Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.
• Participate in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Ensure that product information systems are kept current and new product information is updated.
• Assist customers by responding to after-hour call-out needs by being available for after-hour calls on a rotating basis.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED