Parks & Recreation Representative

City of Salida•Salida, CO

2d•$18 - $20•Onsite

About The Position

The Recreation & Aquatics Front Desk Associate is responsible for operating the registration, admissions, and point-of-sale functions at the Salida Hot Springs Aquatic Center (SHSAC). This position serves as the primary customer contact for the public, providing information, assisting with registrations and memberships, handling cash transactions, and ensuring a welcoming and professional front-line experience for all patrons.

Requirements

High school diploma or equivalent required.
One (1) year of customer service and cash handling experience in a fast-paced environment preferred.
Strong customer service skills with the ability to interact effectively and courteously with patrons and coworkers.
Excellent communication and problem-solving abilities to promote positive outcomes.
Professional demeanor and appearance.
Ability to work independently with minimal supervision and collaboratively as part of a team.
Comfortable working in a fast-paced environment with frequent interruptions.
Ability to enforce facility policies consistently and respectfully.
Sound judgment and decision-making skills.
Familiarity with or ability to learn SHSAC policies, procedures, and emergency response protocols.
Proficiency in Microsoft Office Suite and general office technology; ability to learn recreation management software (SmartRec).
Flexibility to work non-traditional hours, including early mornings, evenings, weekends, and holidays.
Ability to work effectively with diverse populations and age groups.
Must obtain and maintain current certifications in First Aid and CPR within three (3) months of hire.

Nice To Haves

Experience in recreation, hospitality, or facility operations desirable.
Basic knowledge of lifesaving and emergency equipment preferred.

Responsibilities

Serve as the first point of contact for SHSAC patrons and Parks & Recreation customers, providing excellent customer service in person and over the phone.
Greet and assist visitors, respond to general inquiries, and direct calls or messages appropriately.
Provide accurate information about programs, classes, memberships, events, and facilities offered through the Parks and Recreation Department.
Process registrations, memberships, and admissions using the department’s recreation management software (SmartRec).
Handle all financial transactions accurately, including cash handling, credit card processing, and preparation of daily reports and bank deposits.
Monitor and restock front desk and cleaning supplies as needed.
Assist in maintaining a clean, organized, and safe environment, including lobby, locker rooms, soaking pools, and other shared areas.
Enforce facility rules and policies in a consistent, professional, and customer-friendly manner.
Respond to customer concerns, resolve issues when possible, and refer matters appropriately.
Assist with administrative duties related to recreation programming, scheduling, and departmental communication.
Support the implementation of emergency procedures and complete Incident/Accident Reports when required.
Participate in opening and closing duties of the facility.
Attend and actively participate in staff meetings and in-service training sessions.
Represent the City of Salida and the Parks & Recreation Department in a positive, professional, and community-oriented manner.
Perform other duties as assigned.