Parking & Transportation Services Shift Supervisor

Santa Clara University • Santa Clara, CA

58d • $34 - $41

About The Position

As part of the Division of Student Life, Parking and Transportation Services (P&TS) collaborates across campus departments to support a diverse and inclusive University community in a manner that fosters safety and belonging, and that encourages student learning and success. P&TS staff are collaborative partners in implementing Santa Clara’s Jesuit commitment to cura personalis with all members of our community, particularly with regard to the holistic formation of our students. A. POSITION PURPOSE Under the leadership and direction of the Assistant Director of Parking & Transportation Services, the Shift Supervisor oversees daily field operations and main entrance kiosk activity. The Shift Supervisor monitors parking and transportation activities and conditions; proactively plans safety solutions, crime deterrence and service requirements; ensures parking lots and structures are well-maintained, maintains inventory of parking and transportation services equipment, supports the set up of large and small-scale events, and recruits, trains and evaluates personnel. The Shift Supervisor leads and manages others in a team environment. Candidates must demonstrate: skills in working as part of a diverse team; skills in establishing and maintaining cooperative working relationships with department members, neighboring agencies, and the campus community; a strong commitment to cultural, gender, racial, and other aspects of diversity; ethics and integrity; and a strong understanding of and commitment to community-oriented service and safety.

Requirements

• Bachelor's degree or equivalent education and experience in addition to appropriate certification (e.g., CPR) required
• Minimum 5 years of relevant experience in an administrative role required
• Two-year satisfactory service as a Santa Clara University Parking Staff Member/Parking Control Officer or comparable parking enforcement supervision experience required.
• Valid California driver’s license required.
• Possess or able to obtain CPR/AED/First Aid certification
• Basic computer skills required.
• Demonstrated knowledge of or ability to learn about Santa Clara University properties, functions, activities and staff.
• Ability to read maps and provide directions.
• Possesses strong interpersonal skills with the ability to work with all levels of personnel and the general public in a respectful and effective manner.
• Possesses exceptional written/oral communications, organizational and time management skills and is able to work alone or with groups of people for long periods of time.
• Ability to perform multiple tasks.
• Maintains a respectful demeanor and composure under sometimes highly stressful conditions and demonstrates good decision making under rapidly changing conditions.
• Ability to work independently, exercise good judgment, and maintain a positive attitude.
• Flexibility and willingness to work various hours and days; may include work on nights, weekends, and holidays.
• Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as a commitment to and demonstrated skills, knowledge, and awareness to serve the unique needs of the diverse campus community at Santa Clara University.

Nice To Haves

• Knowledge of Google Programs (Docs, Forms, Excel) preferred.

Responsibilities

• Maintains familiarity with the department mission, strategic plans and goals and objectives and ensures that shift planning, service and response activities are aligned with these guiding statements.
• Maintains familiarization with university activities, meetings and events, in particular, events of university importance and proactively plans to support them in a timely manner.
• Provides active leadership, direction and role modeling for the conduct and activities of those supervised.
• Communicates through daily conversations and emails and schedules training activity requirements and performance expectations of those supervised, including compliance with University and department policies, procedures, directives and rules.
• Engages in cross-training in the P&TS office to support busy periods throughout the year.
• Briefs those supervised on policies and procedures related to citing vehicles in violation of the University Parking Rules & Regulations.
• Monitors parking and traffic throughout campus properties.
• Evaluates the performance of those supervised by communicating feedback in a timely manner, both informally and formally, as circumstances indicate.
• Handles discipline in an appropriate manner.
• Provides leadership,management and director tothose supervised.
• Gathers information on daily activities; prepares work assignments, and directs personnel as appropriate.
• Patrols parking and traffic locations on foot and by vehicle including walking through various facilities.
• Responds to routine calls for service, assists field personnel or takes over incident management when necessary.
• Writes incident reports and supervises the documentation of incidents by those supervised.
• Receives, evaluates and directs the response to a variety of non-routine requests for service from faculty, staff, students and guests.
• Completes probationary and yearly performance planning evaluations for those supervised.
• Supervises personnel assigned to special events and as needed, prepares operational orders for the same.
• Supervises contract personnel assigned to special events or special projects/assignments.
• Completes assigned projects or staff work delegated by management, in a timely manner.
• Inspects work in progress & status of parking areas to determine need for additional training or work required.
• Investigates complaints received regarding enforcement activities, including field observation of conditions.

Benefits

• Santa Clara University offers a comprehensive benefits package for benefit eligible employees with programs and resources designed to promote and sustain personal health care, well-being, and the financial objectives of our employees and families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees