PARKING SUPERVISOR

Pivot Parking LLC•Wilmington, NC

About The Position

Job Summary: The In-Field Parking Supervisor oversees parking operations and supervises parking enforcement officers and attendants in the field. This role involves managing day-to-day activities, ensuring compliance with parking regulations, and providing leadership to the parking team. The In-Field Parking Supervisor plays a crucial role in maintaining order, maximizing parking efficiency, and delivering excellent customer service to patrons. Key Responsibilities: Supervision and Leadership: • Supervise parking enforcement officers and attendants, providing guidance, training, and support to ensure effective performance and adherence to policies and procedures. • Assign duties and schedules to parking team members, monitoring work performance, and providing feedback to promote productivity and professionalism. • Lead by example, demonstrating professionalism, integrity, and commitment to customer service in all interactions with staff and patrons. Parking Operations Management: • Coordinate parking enforcement activities, patrol schedules, and deployment of personnel to ensure comprehensive coverage of designated parking areas. • Monitor parking facilities and enforce parking regulations, including issuing citations, addressing violations, and resolving customer complaints or disputes. • Conduct regular inspections of parking facilities to identify maintenance needs, safety hazards, and operational issues, coordinating with maintenance staff or contractors for resolution. Customer Service: • Interact with patrons and address inquiries, complaints, or concerns related to parking regulations, payment methods, or facility access, demonstrating professionalism and empathy. • Provide assistance and information to customers regarding parking options, directions, and amenities, ensuring a positive experience for all patrons. Reporting and Documentation: • Maintain accurate records of parking enforcement activities, including citations issued, warnings given, and complaints received, utilizing electronic reporting systems or paper logs. • Prepare daily activity reports summarizing patrol routes, enforcement actions, and noteworthy incidents for review by management. Training and Development: • Conduct training sessions and workshops for parking enforcement staff to enhance their knowledge of parking regulations, customer service skills, and enforcement techniques. • Stay informed about changes in parking laws, regulations, and technology, providing updates and guidance to staff as needed to ensure compliance and efficiency.

Requirements

High school diploma or equivalent; additional education or training in law enforcement, security, or related field is advantageous.
Previous experience in parking enforcement, security supervision, or related role is preferred.
Knowledge of parking regulations, traffic laws, and enforcement procedures.
Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
Excellent communication and conflict resolution abilities, with a customer-focused approach to service delivery.
Proficiency in using electronic devices and software for reporting and documentation.

Responsibilities

Supervise parking enforcement officers and attendants, providing guidance, training, and support to ensure effective performance and adherence to policies and procedures.
Assign duties and schedules to parking team members, monitoring work performance, and providing feedback to promote productivity and professionalism.
Lead by example, demonstrating professionalism, integrity, and commitment to customer service in all interactions with staff and patrons.
Coordinate parking enforcement activities, patrol schedules, and deployment of personnel to ensure comprehensive coverage of designated parking areas.
Monitor parking facilities and enforce parking regulations, including issuing citations, addressing violations, and resolving customer complaints or disputes.
Conduct regular inspections of parking facilities to identify maintenance needs, safety hazards, and operational issues, coordinating with maintenance staff or contractors for resolution.
Interact with patrons and address inquiries, complaints, or concerns related to parking regulations, payment methods, or facility access, demonstrating professionalism and empathy.
Provide assistance and information to customers regarding parking options, directions, and amenities, ensuring a positive experience for all patrons.
Maintain accurate records of parking enforcement activities, including citations issued, warnings given, and complaints received, utilizing electronic reporting systems or paper logs.
Prepare daily activity reports summarizing patrol routes, enforcement actions, and noteworthy incidents for review by management.
Conduct training sessions and workshops for parking enforcement staff to enhance their knowledge of parking regulations, customer service skills, and enforcement techniques.
Stay informed about changes in parking laws, regulations, and technology, providing updates and guidance to staff as needed to ensure compliance and efficiency.