Parking Supervisor | Part-Time | Rupp Arena

Oak View Group•Lexington, KY

1d•Onsite

About The Position

The part-time Parking Supervisor at Rupp Arena provides frontline leadership and operational support to parking staff during events and daily venue operations. This position is responsible for assisting with the coordination, supervision, and execution of parking operations to ensure safe, efficient traffic flow and a positive guest experience. The Parking Supervisor serves as a key on-site resource for Parking Attendants, acting as a liaison between staff, management, and other event operations teams. The Parking Supervisor oversees the deployment of parking attendants, confirms post assignments, and ensures staff are properly equipped and following established procedures and safety guidelines. This role includes monitoring performance, providing real-time coaching, and addressing operational issues as they arise. The supervisor is expected to model professionalism, accountability, and strong customer service while maintaining a visible and supportive presence throughout assigned shifts. In addition to staff oversight, the Parking Supervisor assists with traffic control planning and execution during event ingress and egress, adjusting staffing or traffic patterns as needed based on volume, weather conditions, or unforeseen challenges. The role requires situational awareness and sound judgment to identify safety hazards, respond to incidents, and escalate concerns to parking management or venue leadership in a timely and appropriate manner. The Part-Time Parking Supervisor is also responsible for ensuring proper use, tracking, and return of parking equipment, including traffic control devices and signage. Accurate documentation, including incident reports, equipment issues, and staff-related concerns, is an essential component of the role. The supervisor may assist with training new attendants, reinforcing policies, and ensuring compliance with venue standards. This position requires the ability to work in a fast-paced, event-driven environment, being outdoors and in varying weather conditions. Strong communication, leadership, and problem-solving skills are critical, as the Parking Supervisor must effectively interact with staff, guests, law enforcement, and event partners. Overall, the Part-Time Parking Supervisor plays a vital role in maintaining safe operations, supporting staff performance, and upholding the overall guest experience at Rupp Arena.

Requirements

Prior experience in parking operations, event operations, traffic control, security, or customer service preferred
Previous supervisory, lead, or team-lead experience preferred
Demonstrated ability to lead, support, and motivate staff in a fast-paced, event-driven environment
Strong verbal communication skills with the ability to provide clear instructions and professional feedback
Ability to exercise sound judgment and make quick decisions related to safety, staffing, and traffic flow
Knowledge of basic traffic control, safety practices, and crowd management, or willingness to be trained
Ability to follow and enforce venue policies, procedures, and safety standards consistently
Strong customer service skills with the ability to professionally resolve guest concerns and conflicts
Attention to detail and accountability for equipment, documentation, and staff assignments
Ability to work independently while maintaining effective communication with parking management
Physical ability to stand and walk for extended periods, work outdoors, and perform duties in varying weather conditions
Ability to lift, carry, and manage parking and traffic control equipment as needed
Availability to work evenings, weekends, holidays, and event-based schedules

Responsibilities

Supervise and support Parking Attendants during events and assigned shifts to ensure safe and efficient operations
Assign posts and ensure proper staff coverage based on event needs and traffic demands
Monitor traffic flow and parking operations, making real-time adjustments as needed during ingress and egress
Provide on-the-job coaching, guidance, and corrective direction to staff as necessary
Ensure staff compliance with venue policies, safety procedures, and customer service standards
Serve as a primary point of contact for parking-related guest concerns and escalate issues when appropriate
Assist with training new Parking Attendants and reinforcing operational procedures
Monitor parking areas for safety hazards, accessibility concerns, and policy violations
Respond to incidents, accidents, or emergencies and ensure proper documentation and reporting is completed
Track, distribute, and ensure proper return and condition of parking equipment
Communicate effectively with parking management, security, law enforcement, and event operations personnel
Maintain a visible leadership presence throughout the shift and model professional behavior
Assist with pre-event setup and post-event breakdown of parking operations
Complete required reports, documentation, and shift summaries accurately and in a timely manner
Perform additional duties as assigned to support overall parking and event operations