Parking Lot Attendant | Part-Time | Rupp Arena

Oak View Group•Lexington, KY

13d•Onsite

About The Position

The Parking Attendant at Rupp Arena plays a critical frontline role in ensuring safe, efficient, and customer-focused parking operations during events, daily operations, and special functions. This position is responsible for managing traffic flow, directing patrons to designated parking areas, and providing clear, courteous assistance to guests while maintaining a safe and orderly parking environment. Parking Attendants serve as ambassadors for Rupp Arena and Central Bank Center, often being the first and last point of contact for guests. Parking Attendants are expected to operate assigned equipment, including traffic control devices and handheld tools, in accordance with established procedures and safety standards. Attention to detail and accountability are essential, as equipment use and condition may be tracked to ensure operational readiness. In addition to traffic and parking control, Parking Attendants are responsible for monitoring parking areas for safety hazards, policy compliance, and accessibility needs. This includes ensuring accessible parking spaces and pedestrian pathways remain clear and usable, particularly during high-volume events or inclement weather. Attendants may also assist with basic incident reporting, communicate issues to supervisors or management, and follow established protocols for emergencies, accidents, or guest concerns. Strong communication and customer service skills are essential for this role, as Parking Attendants regularly interact with a diverse range of guests, coworkers, law enforcement, and event staff. The position requires the ability to remain professional, calm, and adaptable in fast-paced, high-pressure environments while working outdoors for extended periods and in varying weather conditions. Overall, the Parking Attendant position is vital to the smooth operation, safety, and guest experience of Rupp Arena events, requiring reliability, professionalism, situational awareness, and a commitment to teamwork and service excellence.

Requirements

Ability to provide professional, courteous, and effective customer service to a diverse public
Strong verbal communication skills, with the ability to give clear directions and instructions in high-traffic environments
Ability to follow written and verbal instructions, policies, and established procedures
Basic understanding of traffic control and safety practices, or willingness to be trained
Ability to work effectively as part of a team while also performing duties independently
Demonstrated reliability, punctuality, and accountability for assigned duties and equipment
Ability to remain calm, professional, and attentive in fast-paced or high-pressure situations
Physical ability to stand and walk for extended periods, work outdoors, and perform duties in varying weather conditions
Ability to lift, carry, and use parking and traffic control equipment as required
Willingness and availability to work evenings, weekends, holidays, and event-based schedules
Attention to detail and situational awareness to identify safety hazards, policy violations, or guest concerns
Ability to report incidents, equipment issues, or safety concerns promptly and accurately to supervisors

Responsibilities

Direct vehicles safely and efficiently in and around designated parking areas
Manage traffic flow during event ingress and egress to minimize congestion and ensure safety
Provide courteous, accurate information and assistance to guests, including directions, accessibility support, and general event parking inquiries
Operate and properly maintain assigned parking and traffic control equipment (e.g., traffic wands, cones, signage)
Maintain accountability for issued equipment and report any damage, loss, or malfunction promptly
Monitor parking areas for safety hazards, policy compliance, and proper use of designated spaces, including accessible parking
Assist with setup and breakdown of parking operations before and after events
Respond appropriately to incidents, accidents, or guest concerns and follow established reporting and escalation procedures
Communicate effectively with supervisors, team members, and other event or security personnel
Maintain a professional appearance and demeanor while representing the venue in a positive manner