Parking Operations Supervisor

Stanford University•Stanford, CA

40d•Onsite

About The Position

Land, Buildings & Real Estate (LBRE) is the operational core of Stanford University's physical campus. LBRE constructs and maintains the Stanford campus, where advancements across the academic spectrum are made possible. Our work is founded upon the collective value of dedication, innovation, expertise, teamwork, and continuous improvement. We are committed to serving the university's academic mission, as well as preserving and enhancing Stanford's 8,180 acres, and pride ourselves on supporting the teaching and research of the university as "Caretakers of a LEGACY." Stanford Transportation, a division of Land, Building, and Real Estate at Stanford University, aims to provide safe, reliable, and innovative sustainable transportation and parking solutions to the Stanford community. The department comprises several operational units including Retail, Customer Systems and Data Analysis, Marguerite (the shuttle service), Transit Demand Management, Bicycles, Communications, and Parking Operations. Parking Operations is responsible for maintaining over 18,000 parking spaces across Stanford's historic main campus and the Stanford Redwood City Campus, distributed across more than 100 lots, six multi-level underground garages, and five above-ground garages. Additionally, the department manages 200 electric vehicle charging stations and event parking. Parking enforcement utilizes License Plate Recognition (LPR) technology to manage and enforce parking efficiently. The Parking Supervisor - Parking Operations is responsible for leading, planning, and administering a variety of critical parking programs that support the efficient and effective management of Stanford University's parking system. Key areas of oversight include signage inventory management and renewal, parking utilization data collection and analysis, License Plate Recognition (LPR) enforcement operations, and the lead on event/reserved parking coordination. Parking Supervisor is committed to delivering exceptional customer service while mitigating operational impacts to the campus community. Primarily responsible for leading event parking operations and providing support in key functional areas, including parking enforcement, signage management, asset audits, website content review, parking data collection, and the review of citation appeals. Evaluates the campus-related achievements of subordinate staff, establishing clear team goals and objectives under the guidance of the Associate Director. Manages the accountability and stewardship of human, financial, and physical resources in alignment with departmental and university-wide goals. Ensures direct staff adhere to established internal controls, with a strong emphasis on policy compliance and strategic implementation. Administer systems and procedures designed to safeguard departmental assets and apply practical expertise in directing and managing the execution of operational processes and projects

Requirements

Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
Completion of two (2) years of undergraduate coursework from an accredited college or university in business administration, public administration, law enforcement, or related field preferred.
Four (4) years of experience requiring independent decisions and having considerable contact with the public in parking control, enforcement, or a similar regulatory function, considerable contact with the public in parking control, enforcement, or a similar regulatory function.
Demonstrated project management capabilities.
Proficiency in both short-term and long-term budget forecasting.
Exceptional skills in communication, customer service, and collaboration.
Possession and maintenance of a valid California non-commercial Class C Driver's License is required.
Ability to drive day or night.
Constantly perform desk-based computer tasks.
Frequently stand/walk, sitting, grasp lightly/fine manipulation.
Occasionally use a telephone.
Rarely lift/carry/push/pull objects that weigh 11-20 pounds.
When conducting university business, must comply with California Vehicle Code and Stanford University driving requirements.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

Nice To Haves

Prefer previous project management experience.

Responsibilities

Ability to analyze parking utilization to understand the balance of parking supply and demand, enabling data-driven decisions that meet the parking needs of the Stanford Community.
Analyze citation trends, monitor enforcement inconsistencies, and generate biweekly reports summarizing volumes, officer-level data, appeal outcomes, and time to resolution. Provide recommendations for training, signage improvements, and policy adjustments.
Responsible for managing the recruitment, performance, and separation of administrative personnel in alignment with university policies and procedure.
Ensures customer service for the entire parking operations team and campus community.
Provides management of the Parking Enforcement, Parking Maintenance, and Event Parking operations.
Manage employee scheduling, work assignments, communication, and personnel development. Evaluates employee performance, gives regular feedback, and conducts annual performance reviews.
Monitors work activities to ensure compliance with policies and procedures.
Manages workflow and productivity of personnel to ensure that the needs of the department and campus community are met.
Has knowledge of the department, its employees, and how the department functions.
Engages in problem-solving for organizational issues; makes recommendations for efficiency and advancement.
Plans and coordinates a variety of special administrative projects and assignments.
Renews job knowledge by reading professional journals, participating in education opportunities, and belonging to professional organizations.
Through direct individual efforts of the Associated Director and proactive management of direct reports, develop and maintain an effective service leadership team that plans for the department's operational, budgetary, service level expectations, and resource needs.
Develops and provides reporting monthly.
Manages third party contracts and vendors.
May perform other duties as needed.

Benefits

Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

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