Supervisor Parking

NBCUniversal • Universal City, CA

5h • $27 - $30 • Onsite

About The Position

The Parking Services Supervisor oversees daily operations related to revenue collection, parking, valet, and shuttle services for guests and Team Members. This role ensures all service areas and vehicles are clean and presentable, supervises staff across tollbooth, parking, and valet functions, and enforces company standards and procedures. The supervisor also supports departmental initiatives aimed at enhancing Team Member and guest satisfaction. This is an overnight position, with shifts typically starting between 1:00 PM and 4:00 PM.

Requirements

• High school education required
• Minimum 2 years of Sales, Parking/Transportation Operations management/team leadership experience; or equivalent combination of education and experience, including experience in guest service.
• Previous sales knowledge and experience
• Thorough knowledge of POS related programs (Galaxy, Volumatic, CVPS)
• Thorough knowledge of MS Excel, Word and PowerPoint
• Excellent written and oral communication skills to effectively communicate with all levels of the organization
• Experience in leading a large team member group (50+)
• Theme Park Operations knowledge
• Must be available to work on weekends, holidays and nights
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Nice To Haves

• Strong focus on planning and organizing workload
• Strong analytical/data driven skills
• Proactive thinker/self-starter
• Experience managing in a union environment

Responsibilities

• Respond promptly to guest and Team Member feedback, ensuring effective communication and resolution, with follow-through to achieve closure.
• Provide clear work direction, conduct performance reviews, and offer ongoing coaching to support team development and operational excellence.
• Monitor and drive daily sales goals by encouraging team performance, offering coaching, and promoting accountability to meet or exceed targets.
• Conduct regular inspections of assigned areas to ensure readiness and presentation standards; document discrepancies and escalate issues for timely resolution.
• Investigate incidents and concerns involving Team Members or guests, ensuring timely documentation, resolution, and closure.
• Coordinate and execute daily operational needs and special events to ensure smooth delivery and guest satisfaction.
• Recognize and celebrate Team Member contributions to foster a culture of appreciation and engagement.
• Manage labor resources and make real-time adjustments to meet operational demands while maintaining budget compliance.
• Implement performance standards and contribute innovative ideas to improve processes and address opportunities.
• Build collaborative relationships across departments to support organizational goals.
• Support development and training initiatives for lead Team Members, aligning with departmental objectives and promoting leadership growth.
• Maintain accurate and current documentation, including job descriptions, SOPs, and Team Member handbooks.
• Assist with recruiting, onboarding, training, and developing Team Members to support operational success.
• Promote awareness and engagement in Team Member and guest satisfaction programs (TSAT/GSAT).
• Ensure compliance with collective bargaining agreements by partnering with Human Resources and Labor Relations.
• Uphold Environmental Health and Safety (EHS) standards by ensuring adherence to all relevant policies and regulations.
• Understand and manage operating budgets, recommending adjustments to maintain cost control.

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED