Parking Operations Manager

The Classic Center•Athens, GA

1d•Onsite

About The Position

At The Classic Center, parking is more than a place to leave a car—it’s the first and last impression of every guest experience. We are seeking a Parking Operations Manager who thrives in fast-paced, event-driven environments and is energized by leading teams, solving logistical challenges, and delivering exceptional service across a dynamic campus that includes a convention center, performing arts theatre, and arena. If you are a hands-on leader who enjoys balancing strategy with day-of execution, this is your opportunity to play a critical role in the success of world-class events. What You’ll Do As Parking Operations Manager, you will have overall responsibility for parking logistics and operations across The Classic Center campus. You’ll ensure seamless operations for events of all sizes while maintaining high standards for safety, efficiency, cleanliness, and customer satisfaction. As needed, you’ll also be outside alongside the parking staff, providing hands-on support and leadership to ensure exceptional guest experiences.

Requirements

Experience: 3–5 years of experience in parking operations, facilities management, or a related field, including team leadership. Event-based or customer-facing experience strongly preferred.
Education: High school diploma or equivalent required; associate’s or bachelor’s degree in business, hospitality, or a related field preferred.
Leadership: Proven ability to lead, train, and motivate teams in a fast-paced operational environment.
Customer Focus: Strong customer service mindset with the ability to professionally resolve issues and manage client expectations.
Financial Skills: Experience managing budgets, understanding revenue drivers, and controlling costs. Familiarity with invoicing and account management required.
Technical Skills: Proficiency with parking management systems and scheduling tools; experience with Amano One, Momentus, SharePoint, and Microsoft Office preferred.
Communication: Excellent verbal and written communication skills, with confidence working across departments and with external partners.
Problem Solving: Analytical, solutions-oriented, and calm under pressure—especially during peak events.
Flexibility: Ability to work nights, weekends, and holidays based on event schedules.
Physical Requirements: Ability to stand and walk for extended periods, lift up to 25 pounds, and work outdoors in varying weather conditions.
Licensing: Valid state-issued driver’s license with an acceptable driving record.

Responsibilities

Lead all operational functions of campus parking facilities, including daily operations, sales coordination, and maintenance oversight
Plan, execute, and supervise event parking operations, optimizing traffic flow and vehicle movement during high-volume events
Ensure the creation and execution of parking plans while providing hands-on operational support.
Schedule, train, and manage parking attendants and support staff, setting clear performance expectations and maintaining service excellence
Manage staff scheduling, payroll, and labor costs to meet target percentages and maximize departmental profitability
Oversee parking permit programs, including monthly, residential, football, and Cultural Foundation permits
Prepare weekly parking plans and maintain accurate system updates in platforms such as Momentus, SharePoint, and Amano One
Ensure accurate daily reporting and timely month-end reporting on parking deck performance
Manage invoicing processes and oversee parking-related accounts
Maintain cleanliness, organization, and signage throughout all parking facilities
Conduct routine audits of parking procedures to identify efficiencies and improvement opportunities
Collaborate across departments and serve as the parking representative in interdepartmental meetings
Partner with leadership to develop and enhance traffic management strategies for peak periods
Oversee the department’s budget and make data-driven recommendations to meet or exceed financial goals
Ensure proper oversight of the department’s small vehicle fleet
Address on-site operational issues quickly and professionally, ensuring a positive guest experience