Parking Operations Account Supervisor - Buffalo, NY

JMH Companies•Buffalo, NY

9h•$20 - $25

About The Position

The Account Supervisor performs a variety of tasks to ensure a smooth operation of the parking facility and is responsible for monitoring the parking facility, responding to customer inquiries, and filling an entry level management role. This supervisor will work closely with fellow team members, Account Managers, and Senior Agents to ensure that quality and safety standards are met at all times.

Requirements

Valid Driver’s License required
Must be able to drive and operate a standard and automatic transmission vehicle comfortably
Must have good communication skills
Must maintain professional image
May be required to answer phone calls/emails/texts outside of regular business hours
May be required to work at other locations as deemed necessary by their supervisor
Bending, sitting and standing repeatedly
Pulling and pushing, as in opening and closing car doors, consistently for entire shift
May be required to bend and twist as in getting in and out of a vehicle
Must be able to lift up to 50 pounds
Must be able to push up to 100 pounds on a luggage cart
Must be able to stand, walk and/or jog for an entire shift
Depth perception: the ability to identify which of several objects is closer or farther away
Exposure to all weather conditions, including but not limited to: rain, cold, heat, and humidity

Nice To Haves

3 years of licensed driving experience
Proficient in Microsoft Excel, Outlook, Word Document and PowerPoint
Previous management experience in the parking, hospitality or service industry

Responsibilities

Patrol assigned area by foot, to observe parking violations by automobiles, motorcycles, commercial vehicles, etc.
Enforce location rules by the placement of warning tickets or citations on vehicles who are subject to towing; arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles
Issues tickets or citations for expired meters, improper use of specially designated or timed zones or lots, improper parking such as parking in crosswalks or other sidewalks, improperly parked motorcycles, parking in preferential areas, and related violations
Respond promptly to customers to process payments
Maintain professionalism in all interactions and use respectful communication to assist guests with their questions, problems, and concerns; relay information to the Account Manager or Senior Agent as necessary
Record and enter data collected for required citations/ violations including time, date and location of an infraction, vehicle information (license plate number, make, model and color)
Utilize excellent time management and report writing skills
Conduct lot audits and car counts at designated locations and times
Inform management of faded paint on curbs, vandalized signs, and other damage and safety issues
Immediately report any accidents, incidents or safety concerns to Account Manager
Provide traffic control, when necessary
Safely park valet cars as needed
Oversee employee's performance
Keep parking garage and Valet area clean and presentable
Provide guidance to staff
Other duties as assigned
Willing to work overtime for other parking events