Supervisor, Landside & Parking Operations

Metro Nashville Airport Authority•Nashville, TN

2d•$31 - $53

About The Position

The Supervisor Landside/Parking Operations is responsible for administering and enforcing MNAA's ground transportation policy to all ground transportation operators, supervising support staff, monitoring and management of parking and shuttle operations, monitoring and assisting with ticket lobby line management, customer service, landside/parking data tracking and reports, and inspections. Additional responsibilities include maintaining a safe working environment for support staff and implementing procedures to ensure landside safety during construction and other abnormal conditions.

Requirements

Office Management: Knowledge of general office management practices and procedures.
Computer Use: Skill in using a personal computer, the internet, and other software to perform job related functions.
Office Equipment: Skill in using standard office equipment such as telephones, copy machines, scanners, multi-functional printers, and fax machines.
Receiving Direction: Skill in receiving and following written and oral direction.
Problem Solving: Skill in identifying problems and reviewing related information to develop and evaluate options and implement solutions.
Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
Word Processing: Skill in computerized word processing quickly and accurately.
Supervision of Personnel: Skill in supervising and managing others, including planning work, providing direction, motivating workers, and identifying the best workers for the job.
Driving: Skill in operating a motor vehicle.
Project Management: Skill in conceptualizing and managing complex projects, and managing multiple projects using established project management principles.
Reporting: Skill in preparing and producing timely and accurate oral and written reports.
Disability Awareness: Attends to the special needs of customers with disabilities
Service Orientation: Actively looks for ways to help people
Written Comprehension: Ability to read and understand information and ideas presented in writing.
Written Expression: Ability to use words and sentences in writing so others will understand.
Dependability: Acts reliably and responsibly with others.
Independence: Develops one's own ways of doing things, guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.
Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.
Bachelors degree in aviation, business, or related field. Qualified experience may be substituted for degree
1 to 3 years of airport administration, public parking, ground transportation services, Supervisor experience, or related experience
Valid Class D drivers license

Nice To Haves

Certified Member Program offered by American Association of Airport Executives (AAAE).

Responsibilities

Maintains a safe working environment for support staff consistent with MNAA safety procedures.
Supervises landside staff during evening and weekend operations.
Interprets and enforces rules, regulations, and provisions of contracts, management and lease agreements, which includes providing direction for all parking operations and shuttle bus services.
Interprets and enforces rules, regulations, policies, and procedures for landside facility operations.
Implements procedures to ensure landside safety during construction and other abnormal conditions.
Inspects and monitors terminal landside activities and parking facilities and services, and reports deficiencies to the appropriate agencies.
Maintains ground transportation trip tracking system.
Assists customers and tenants with facility and service needs.
Directs and coordinates diversified landside/parking operational activities.
Reports safety concerns or violations to the responsible division.
Maintains regular on-time attendance.
Follows all safety regulations.
Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
Performs other duties as assigned.