Parking Manager - Hotel

Ace Careers Website • Seattle, WA

12d • $33 - $36

About The Position

Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure. Participating in the hiring, training, coaching and counseling processes of team members, to ensure performance standards are met in multiple locations. Planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required. Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies. Maintaining continual communication with property management, customers, and guests. Monitoring production levels and performance to implement cost reduction initiatives, while supporting a spirit of cooperation among locations and departments. Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources. Handling call offs and assisting with scheduling when necessary. Diagnosis and preventative care maintenance.

Requirements

• Bachelor’s degree preferred, but not required.
• One-year supervisory experience required.
• Must be willing to work a flexible schedule, and must be available to work weekends
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Possess excellent customer service skill.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

Nice To Haves

• Prior parking experience is a plus, but not required.

Responsibilities

• Ensuring that parking policies and procedures meet expectations and the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.
• Maintain constant communication property management, site manager, customers, and guests.
• Treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.
• Go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.
• Overseeing many parts of a location’s operation.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday for full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees