Hotel Parking Attendant
About The Position
What Makes a McKibbon Parking Attendant? A Parking Attendant has a tremendous personality and the desire to work with people. You work with the Parking Team to ensure guest satisfaction at all times. A Day in the Life: You will resolve guest complaints – ensuring guest satisfaction. You will maintain complete knowledge at all times of: Hotel features/services, hours of operation Room rates, special packages and promotions Daily house count and expected arrivals/departures Scheduled daily group activities You will greet all guests as they arrive/depart, via car, shuttle or walking. You will assist guests with their luggage, as needed. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Requirements
- Previous customer service experience
- A high school diploma or equivalent vocational training certificate
- Scheduling flexibility
- The ability to perform basic math.
- The ability to maintain a professional demeanor at all times.
Nice To Haves
- The ability to work independently
- Multi-tasking skills
- Strong verbal and written communication skills
- The ability to anticipate guests’ needs and respond promptly to all guests – no matter the time constraints
- Maintaining positive guest relations at all times
- Providing excellent customer service
Responsibilities
- Resolve guest complaints – ensuring guest satisfaction.
- Maintain complete knowledge at all times of: Hotel features/services, hours of operation
- Maintain complete knowledge at all times of: Room rates, special packages and promotions
- Maintain complete knowledge at all times of: Daily house count and expected arrivals/departures
- Maintain complete knowledge at all times of: Scheduled daily group activities
- Greet all guests as they arrive/depart, via car, shuttle or walking.
- Assist guests with their luggage, as needed.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Benefits
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
- Competitive Compensation with incentives (incentives vary by position)
- 401K Savings Plan with 50% matching funds
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development (varies by position)
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
