As a Special Events Manager, you will manage a team of parking attendants and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business. You will perform various job responsibilities, including those embodied by our company core values as follows. Oversee all aspects of event planning, including staffing, vendor coordination and logistics. Manage team member staffing calls at special event parking venues of up to 100 employees Lead event planning and execution, ensuring all details are meticulously managed and deadlines are met. Manage event budgets, track expenses, and identify opportunities to maximize profitability. Take ownership of event outcomes, ensuring client satisfaction and successful events. Anticipate and troubleshoot potential issues to ensure seamless execution of events. Exceptional Service Deliver exceptional service by creating unique event experiences that meet or exceed client expectations. Anticipate and proactively address potential issues to ensure smooth event execution. Continuously seek opportunities to enhance the quality of our services. Train and motivate staff to provide exceptional customer service. Address customer inquiries, concerns, and complaints in a professional and timely manner. Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality. Communication Collaborate closely with clients to understand their event objectives, preferences, and needs. Maintain open and transparent communication with vendors, partners, and the internal team. Provide regular progress updates and reports to clients and stakeholders. Conduct regular meetings with staff to relay important information and gather input. Family Foster a sense of unity and collaboration within the event management team. Support and mentor team members, promoting professional growth and development. Embrace a culture of inclusivity, respect, and teamwork. Profitability Develop and manage budgets, timelines, and production schedules. Develop and implement pricing strategies that align with client budgets while maintaining profitability. Negotiate vendor contracts and agreements to secure favorable terms. Monitor financial performance, including revenue, expenses, and labor costs. Implement cost-control measures to maximize profitability while maintaining service quality. Identify opportunities for revenue growth through promotions, pricing strategies, or additional services. Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures. Set and track key performance metrics related to operational efficiency, customer service, and financial performance. Accountable for meeting or exceeding established performance targets.
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Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees