Splish Splash Parking Lot Supervisor

Parques Reunidos•Calverton, NY

3d•$19•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Parking Supervisor ensures the parking operation runs efficiently. This position ensures that all parking lots are cleaned, team members are in place, and guest cars are parked quickly and efficiently. We are currently looking for a: Splish Splash Parking Lot Supervisor

Requirements

Must be at least 18 years of age to comply with NY Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to maintain a positive and professional attitude in difficult situations
Ability to address multiple tasks and priorities in a fast-paced environment
Ability to work independently as well as with a team
Must be proactive, a quick learner, and able to collaborate well in a workplace
Excellent customer service skills, ability to resolve questions, problems, issues, and concerns
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for periods of time, while using a computer
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Subject to frequent exposure to outdoor areas of the park
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
Subject to frequent interruptions and requests that may require reprioritization of activities
No education requirements for this role
1+ years of related work experience preferred
Ability to read, write, and speak fluent English

Nice To Haves

Spanish or other bilingual language skills are a plus.

Responsibilities

Supervise the daily operations of the Parking team and any other assigned departments
Lead by example, attitude, and as a representation of Splish Splash’s core values
Act as an approachable mentor and coach to all assigned team members
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all parking positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with NY law
Assist with team scheduling and timekeeping activities
Welcome guests to the park, while guiding them to an open parking spot
Ensure that all POS financial transactions for parking lots are accurate and in-compliance with PCI standards
Ensure the smooth process of parking cars
Courteously assist guests with questions and complaints
Assist in directing guests to the proper parking space, when needed
Follow the designated safety procedures when directing cars in the parking lot
Ensure that all vehicles are parked in an efficient manner
Prevent guests from carrying unauthorized items through to bag check
Maintain overall upkeep of the parking lots, including trash clean up and removal
Direct emergency services such as fire and police in the event of an emergency
Assist with special parking details in emergency situations or for special events
Assist other Guest Experience departments as needed
All other duties assigned by leadership