Parking Facility Supervisor (59957)

Park Place Parking & Fast Park and Relax•Indianapolis, IN

7d•$20•Onsite

About The Position

To oversee the daily operations of a Fast Park parking facility, ensuring smooth and efficient customer service, managing staff, and maintaining a secure and organized environment. This role focuses on providing excellent customer experiences while adhering to company policies and procedures.

Requirements

High School Diploma or equivalent
Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
Experience handling cash and credit card transactions.
Experience with basic computer operations, including data entry and report generation.
Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
Ability to work independently and as part of a team.
Ability to multitask and prioritize tasks in a fast-paced environment.
Ability to stand for extended periods and work outdoors in various weather conditions.
Ability to follow established procedures and guidelines.
Ability to maintain a professional appearance and demeanor at all times.
Basic math skills.
Ability to operate parking-related equipment (e.g., ticket dispensers, gates).
Ability to read and interpret maps and directions.
Ability to maintain accurate records.
Ability to work flexible hours, including weekends and holidays.
Valid driver's license and clean driving record (may be required depending on specific job duties).
Ability to understand and follow safety regulations.

Responsibilities

Greet customers and assist them with parking procedures, including providing directions, answering questions, and resolving any issues.
Manage the flow of traffic within the parking facility, ensuring efficient use of space and minimizing congestion.
Supervise and direct parking attendants, providing guidance, training, and performance feedback.
Monitor and maintain the security of the parking facility, reporting any suspicious activity or safety concerns.
Enforce parking regulations and company policies, issuing citations or warnings as needed.
Handle cash and credit card transactions, ensuring accurate accounting and reconciliation of funds.
Maintain cleanliness and organization of the parking facility, including sweeping, emptying trash receptacles, and reporting any maintenance needs.
Assist with shuttle operations, ensuring timely and efficient transportation of customers to and from the airport or other designated locations.
Provide exceptional customer service, addressing complaints and resolving issues in a professional and courteous manner.
Communicate effectively with other staff members, management, and customers.
Complete daily reports and other administrative tasks as required.
Adhere to all company safety policies and procedures, promoting a safe working environment for all employees and customers.
Perform other duties as assigned by management.