Parking Enforcement 5th Street Commons

Reimagined Parking • Austin, TX

1d • Onsite

About The Position

The Parking Enforcement Officer monitors the property for any suspicious activities and reports to onsite security if appropriate, ensuring safety and efficiency. The officer will answer all pertinent questions related to the parking facility itself or the surrounding area and assist customers with issues related to mobile phones and pay-by-phone apps. This role involves working closely with fellow team members to ensure that quality and safety standards are met at all times, as well as adhering to state and local laws. It is a high-energy, challenging environment.

Requirements

• Experienced with Microsoft Windows PCs and related applications (Word / Excel / Access / Outlook)
• Comfortable with devices running both Android and Apple Operating Systems
• Excellent verbal and written communication skills
• Valid Driver's license required
• Clean Motor Vehicle Report (MVR)

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Deliver exceptional customer service experience, especially in difficult situations.
• Remain calm and professional even when dealing with challenging customers.
• Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure.
• Issue fee notices to vehicles not in compliance with parking policy and procedure.
• Utilize LPR system to enforce time limits within specific posted areas.
• Maintain the appearance of the LPR vehicle at all times to present a professional image.
• Follow up with management on any potential customer service issues.
• Assist merchants with issues related to parking validation system
• Assist customers with proper use of pay stations and perform minor maintenance as needed.

Benefits

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees