Parking Enforcement Associate - Traffic Director

Jamestown Management Corporation•Atlanta, GA

About The Position

The Parking Enforcement Associate – Traffic Director plays a key role in supporting Jamestown’s commitment to Integrity, Responsibility, and Excellence by ensuring a safe, organized, and welcoming parking experience for all tenants, visitors, and community members. This position is responsible for traffic direction and monitoring traffic patterns while proactively adjusting to limit unsafe conditions and continuing the ease and flow of the parking operation. Working both independently and as part of a collaborative operations team.

Requirements

Knowledge of geography of the area they are enforcing
Be able to exercise sound independent judgement and maintain a high level of customer service
Knowledge of hazards and safety precautions
Ability to use a handheld computer
Ability to operate a motorized vehicle
Ability to understand and apply parking regulations
Ability to interact with others in a courteous and tactful manner
Ability to walk for extended periods of time
Ability to work in all weather conditions
Must be 18 years of age or older at time of hire
Language skills: Ability to read, write and interpret the English language
Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events
Ability to use clock (standard/miliary time), calculator or credit card machine to handle transactions
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
Ability to effectively respond to customer problems or complaints
Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule
The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
Availability to Work: Special shift requirements, if any, will vary depending on the location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required.
All computer applications and hardware related to performance of the essential functions of the job.
Conflict Management Resolution
Organizational and interpersonal skills
The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions

Responsibilities

Direct vehicle and pedestrian traffic in high-volume areas to ensure safe, efficient flow throughout the property.
Manage ingress and egress points, including entrances, exits, and loading zones, to minimize congestion and maintain order.
Coordinate with security, valet, and operations team to support real-time traffic control during peak hours, events and activations.
Provide customer service by answering questions regarding directions, events, building locations and parking policies.
Issue citations and warnings for non-compliance with a computerized handheld computer or manual tickets. Impound, boot, or relocate vehicles as directed.
This position requires the ability to work alone and therefore must exercise proper judgement, tact, and diplomacy in dealing with people.
Assist maintenance staff with duties related to parking program and facility upkeep and maintenance. This includes but is not limited to inspecting and assessing lots for maintenance issues, painting, cleaning, and repairing parking meters and pay and display machines, installing signs, signposts, and meter posts.
Maintain high visibility and situational awareness to quickly respond to changing conditions or incidents.
Assist in the collection and security of all monies received through parking citation, multi-parking space, TEZ technology and any other means of collecting parking revenues and fees.
Assist event staff with activities related to parking for events. This includes but is not limited to setting up for events, traffic control, receipt of payment for parking, and lot usage control.
Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.
Other related duties as assigned.
Please note that Enforcement Officers are not sworn police officers and have no arresting authority.