Parking Enforcement Associate

Jamestown Management Corporation • Atlanta, GA

19h

About The Position

The Parking Enforcement Associate plays a key role in supporting Jamestown’s commitment to Integrity, Responsibility, and Excellence by ensuring a safe, organized, and welcoming parking experience for all tenants, visitors, and community members. This position is responsible for monitoring parking facilities and public areas, enforcing parking policies with professionalism and diplomacy, and delivering high-quality customer service. Working both independently and as part of a collaborative operations team.

Requirements

• Knowledge of geography of the area they are enforcing
• Be able to exercise sound independent judgement and maintain a high level of customer service
• Knowledge of hazards and safety precautions
• Ability to use a handheld computer
• Ability to operate a motorized vehicle
• Ability to understand and apply parking regulations
• Ability to interact with others in a courteous and tactful manner
• Ability to walk for extended periods of time
• Ability to work in all weather conditions
• Must be 18 years of age or older at time of hire
• Language skills: Ability to read, write and interpret the English language
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events
• Ability to use clock (standard/miliary time), calculator or credit card machine to handle transactions
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
• Ability to effectively respond to customer problems or complaints
• Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule

Responsibilities

• Provide customer service by answering questions regarding directions, events, building locations and parking policies.
• Issue citations and warnings for non-compliance with a computerized handheld computer or manual tickets. Impound, boot, or relocate vehicles as directed.
• This position requires the ability to work alone and therefore must exercise proper judgement, tact, and diplomacy in dealing with people.
• Assist maintenance staff with duties related to parking program and facility upkeep and maintenance. This includes but is not limited to inspecting and assessing lots for maintenance issues, painting, cleaning, and repairing parking meters and pay and display machines, installing signs, signposts, and meter posts.
• Assist in the collection and security of all monies received through parking citation, multi-parking space, TEZ technology and any other means of collecting parking revenues and fees.
• Assist event staff with activities related to parking for events. This includes but is not limited to setting up for events, traffic control, receipt of payment for parking, and lot usage control.
• Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.
• Other related duties as assigned.
• Please note that Enforcement Officers are not sworn police officers and have no arresting authority.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees