Parking Customer Service Student Assistant

CSUF • Fullerton, CA

2d • $17 - $24 • Onsite

About The Position

About the position The ideal candidate will demonstrate great customer service to a diverse university population, including faculty, staff, management, students, and visitors. Under the direction of the Parking Services Manager and/or full-time Customer Service team members, the Customer Service Student Assistant will perform the following responsibilities. Students must be flexible to work for the department's operational needs. Students may work at the Visitor Information Centers (VICs), in the office, or outside on campus.

Requirements

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
• In good academic standing (not on academic probation, continued probation, academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.
• Ability to observe and analyze situations and determine appropriate courses of action
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Must be able to stand for a long period of time, including in inclement weather.
• Must be able to carry at least 25 lbs

Nice To Haves

• A CA driver's license (Class C) is highly recommended with at least six (6) months of active driving experience.

Responsibilities

• Provide administrative support
• General office duties such as data entry, filing, and photocopying
• Manage large amounts of incoming calls and email inquiries
• Keep records of customer interactions
• Provide wayfinding information for campus guests in VICs
• Perform cashiering services by taking payment information
• Provide appropriate solutions and alternatives to customer inquiries
• Special projects
• Work events such as Commencement, tabling events.
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed