Parking Coordinator - Johns Hopkins Health System Parking

Towne Park • Baltimore, MD

8d • $18 • Onsite

About The Position

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Parking Service Consultant is responsible for taking care of all patients, visitors, and employees in regards to anything under the parking umbrella up to and including knowledge about parking, protective services and site location while meeting standards outlined by Towne Park, and the Hospital/Hotel or Facility. SUMMARY The Parking Service Consultant is responsible for taking care of all patients, visitors, and employees in regards to anything under the parking umbrella up to and including knowledge about parking, protective services and site location while meeting standards outlined by Towne Park, and the Hospital/Hotel or Facility.

Requirements

• High school diploma or general education degree (GED)
• One to three months related experience and/or training; OR equivalent combination of education and experience
• General knowledge of parking garage policies
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand a multiple tiered rate system

Responsibilities

• Ensure each customer receives outstanding service by providing a friendly environment, which includes greeting and thanking every customer.
• Communicate with field operation via radio to provide vehicle assistance, access assistance, or other information as needed.
• Assist customers with parking assignments, refunds and email requests.
• Assist customers via phone regarding parking access and additional services.
• Become an “expert” of the CCF parking site.
• Make the proper decision on where a person parks based on the criteria give to them.
• Record parking violation information, customer shortage backup and valet retrieval times.
• Distribute office mail.
• Process daily deposit.
• Other duties assigned.
• High degree of attention regarding parking assignments, access cards, refunds, emails, and credit card receipts.
• Ability to communicate parking information and policies in a manner easily understood by the customer.
• Understand and respond appropriately to basic customer inquiries.
• Able to analyze and solve problems.
• Must maintain confidentiality of customers.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED