Parking Ambassador

Ace Careers Website•Phoenix, AZ

About The Position

We are seeking a customer-focused and dependable Parking Ambassador to serve as the frontline representative of our parking operations. This role is responsible for creating exceptional guest experiences while ensuring safe, secure, and efficient parking facility operations. The Parking Ambassador engages with customers at entry and exits, provides vehicle assistance, supports cashier functions, and monitors Parking Revenue Control System (PRCS) performance.

Requirements

Minimum 1 year of customer service experience (hospitality, retail, airport, or related field preferred).
Strong interpersonal and communication skills with a customer-first mindset.
Ability to remain calm, professional, and solution-oriented in high-volume environments.
Basic mechanical aptitude (jump starts, tire inflations, light troubleshooting).
Strong technology skills, including proficiency with:
MS Outlook
Gmail
Excel
MS Teams
Ability to walk, stand, and work outdoors in varying weather conditions for the scheduled shift duration.

Responsibilities

Maintain consistent oversight of assigned areas to ensure operational continuity, safety, and security.
Conduct parking lot counts and occupancy tracking to support availability management.
Perform daily inspections of parking facilities to identify hazards, maintenance issues, or suspicious activity.
Complete accurate daily logs, reports, audits, and documentation.
Inspect and perform Level 1 troubleshooting of PRCS equipment to minimize downtime.
Greet customers professionally, ensuring a positive first and last impression.
Provide clear guidance on ticketing, QR code scanning, reservations, and payment options.
Address customer concerns and complaints promptly and courteously.
Coordinate with team members, supervisors, and vendor partners to resolve issues efficiently.
Use Microsoft Outlook, Teams, and Excel to communicate updates and operational reports.
Foster a welcoming, respectful, and supportive environment for guests and colleagues.
Provide comfort and reassurance to customers experiencing vehicle issues or delays.
Support cashier staff by providing coverage, approvals, and break relief.
Collaborate with team members to maintain seamless customer service and facility operations.
Deliver outstanding hospitality and customer assistance at entry and exit plazas.
Assist customers with scanning issues, ticket insertion, payment processing, and reservation validation.
Help locate vehicles using Parking Guidance Systems or ACE vehicles.
Provide vehicle assistance including jump starts, tire inflations, and lockout coordination.
Direct traffic during peak periods to improve flow and reduce congestion.
Support revenue integrity through cashier approvals, audits, and PRCS monitoring.
Ensure accurate transaction handling, including manual credit card entries and ISFs.
Assist with lot closures, redirections, and signage deployment to maximize occupancy efficiency.
Protect and manage parking assets by securing designated spaces for operational projects.