Parking Ambassador

ABM • Los Angeles, CA

2d • $22

About The Position

Position Summary: The Parking Ambassador is a highly visible, customer-focused role responsible for delivering exceptional customer service while supporting safe, efficient, and compliant parking operations. This position serves as a friendly and knowledgeable point of contact, creating positive experiences through proactive assistance, clear communication, and respectful engagement with the public. Pay: $22.00 an hour The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (English) ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) (Español)

Requirements

• High school diploma or equivalent
• Demonstrated excellence in customer service in a public-facing role
• Strong verbal communication skills with the ability to explain policies clearly and courteously
• Ability to remain professional, patient, and composed in challenging situations
• Ability to walk and stand for extended periods and work outdoors in various weather conditions
• Basic proficiency with mobile devices or handheld technology
• Reliable transportation and dependable attendance

Nice To Haves

• Previous experience in customer service, hospitality, parking operations, or community-facing roles
• Bilingual (English/Spanish or other languages)
• Familiarity with local parking regulations or municipal ordinances

Responsibilities

• Deliver excellent customer service by greeting, assisting, and engaging with customers in a friendly and professional manner
• Provide clear guidance on parking locations, rules, payment methods, and wayfinding
• Proactively approach customers to offer help and resolve questions before issues arise
• Monitor parking areas to encourage compliance through education and courteous interaction
• Handle customer concerns or complaints calmly, professionally, and with empathy
• De-escalate conflicts using strong communication and problem-solving skills
• Support special events, peak traffic periods, and high-volume locations
• Issue warnings or notices when necessary while maintaining a customer-first approach
• Report safety hazards, maintenance issues, or suspicious activity promptly
• Use handheld devices or mobile applications to document interactions and complete reports
• Represent the organization positively at all times through appearance, attitude, and conduct

Benefits

• ABM offers a comprehensive benefits package.
• For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members (English) ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) (Español)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees