Parker Store Manager in Training (MIT)

Wilson Company•Schertz, TX

4d•$37,500 - $62,500

About The Position

We are seeking a motivated and customer-focused Parker Store Manager in Training (MIT) to join our team in Schertz, TX. This role is designed for individuals who want to develop leadership skills, learn the full operation of a Parker Store, and build a long-term career in the fluid power industry. This individual will develop a working knowledge of the Parker Hannifin Fluid Connector product portfolio, including hydraulic hose, fittings, adapters, quick couplings, and related fluid power components. Through structured hands-on training, they will learn all aspects of Parker Store operations including customer service, hose assembly, inventory management, sales support, and store leadership. The MIT will work cross-functionally with both the Parker Store, warehouse, and customer service teams while developing the technical knowledge and operational experience necessary to lead a Parker Store location.

Requirements

Strong customer service and interpersonal communication skills
Ability to interact professionally with industrial and commercial customers
Mechanical aptitude and interest in technical product applications
Ability to learn and assemble hydraulic hoses and hose kits
Detail-oriented with a high level of accuracy in order processing and inventory tasks
Ability to work effectively in a fast-paced, team-oriented environment
Strong listening skills with the ability to clarify and confirm customer needs
Problem-solving skills and ability to troubleshoot customer requests
Ability to build and maintain long-term customer relationships
Strong computer skills and ability to learn new software systems
Ability to learn and effectively utilize TrulinX for order entry, inventory lookup, and customer account management
High school diploma or equivalent required
Valid driver’s license and acceptable motor vehicle record required.
Ability to lift and move materials up to 70 pounds
Ability to stand for extended periods of time
Ability to perform repetitive motions using hands and arms
Frequent bending, stooping, squatting, pushing, and pulling of parts or containers
Ability to work in both retail counter and warehouse environments
Ability to work in varying warehouse temperatures, including heat, humidity, and cold
Ability to safely handle industrial components that may contain oil, grease, dirt, or debris

Nice To Haves

Previous experience with ERP systems is preferred; exposure to TrulinX is a plus
Bilingual skills are a plus
Technical schooling, trade training, or four-year degree preferred
Previous experience in customer service, industrial sales, retail sales, warehouse operations, or mechanical environments preferred
Experience with fluid power products, hydraulic hose, or industrial distribution is a plus but not required

Responsibilities

Provide exceptional service to walk-in and phone customers
Respond to customer requests for pricing, product availability, product information, and technical support
Assist customers in identifying appropriate Parker products and fluid power solutions for their applications
Process counter sales, quotes, and customer orders accurately and efficiently
Utilize TrulinX for order entry, pricing, inventory lookup, and customer account management
Build and maintain long-term relationships with new and returning customers
Promote Parker products and identify opportunities to increase sales and profitability
Learn to cross-reference competitive products to Parker equivalents when applicable
Process customer returns and assist in resolving order-related issues
Provide product literature and technical resources to customers
Assemble hydraulic hoses, fittings, and hose kits according to Parker specifications
Learn Parker hose assembly procedures and proper use of tools and equipment
Safely handle hoses and components that may contain oil, grease, dirt, or mud while utilizing appropriate PPE
Assist customers with troubleshooting and application-related questions
Participate in training related to Parker Store operations, workflow, and leadership responsibilities
Assist with operational decision-making and problem-solving activities
Learn to manage inventory levels, product stocking, and inventory accuracy
Maintain product information, reference materials, and vendor resources
Document production and quality activities as required
Maintain a safe, organized, and efficient work environment in compliance with company procedures and standards
Assist with receiving, stocking, picking, and organizing inventory
Support warehouse operations during slower customer service periods
Work collaboratively between Parker Store and Wilson warehouse teams
Assist with sourcing parts for rush orders and expediting customer needs when necessary
Participate in periodic in-person visits with current and prospective Parker Store customers
Support relationship-building efforts alongside Account Managers when appropriate
Contribute to team sales initiatives and customer engagement activities
Maintain a clean and safe work environment by following company policies and safety procedures
Conserve resources by properly utilizing equipment and supplies
Support team objectives by assisting with additional responsibilities as needed
Perform other duties as assigned